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Featured investigation


‘We just want to finish our home’: Management of Domestic Building Insurance claims by VMIA

19 Nov 2025

Our latest investigation report looks into the management of domestic building insurance claims by VMIA

Read the investigation report

‘We just want to finish our home’: Management of Domestic Building Insurance claims by VMIA

19 Nov 2025

Our latest investigation report looks into the management of domestic building insurance claims by VMIA

Read the investigation report

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Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

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