Skip to main content
Skip to main navigation
Feedback form
Sitemap
Contact us
Useful Links
Translations
Skip to main content
About us
Make a complaint
Frequently asked questions
Our responsibilities
Whistleblowers
Media and publications
Complaint handling guide for the Victorian public sector
Community and public sector education
Workshops
Sitemap
Home
Sitemap
Skip to Related Content
Site Navigation
Section 1
About us
About us
History of Ombudsman Victoria
The Victorian Ombudsman
Organisational Chart
Our mission, values and strategic priorities
Career Opportunities
Make a complaint
Complaining to Ombudsman Victoria
Complaint resolution - what might happen?
Police complaints
What we can investigate
What we cannot investigate
Complaint form
Frequently asked questions
Our responsibilities
Our responsibilities
Our jurisdiction
Governing legislation
Freedom of Information
Reporting to Parliament
Whistleblowers
Whistleblowers
To make an allegation
What you can expect
Your rights and protection
Media and publications
Media and publications
Media releases
Reports
Annual reports
Brochures
Newsletters
TAC/VWA Bulletins
Fact sheets
Papers
Archive
Complaint handling guide for the Victorian public sector
Foreword
Definitions
How to use this guide
Key features of an effective complaint handling process
Building an effective complaint handling system
How to investigate a complaint
Alternative avenues for dealing with a complaint
How to deal with challenging behaviours
Community and public sector education
Community and public sector education
For the community
For the public sector
Workshops
Scheduled workshops
Toolbar Navigation
Section 1
Feedback form
Sitemap
Contact us
Useful Links
Translations
Footer Navigation
Section 1
Accessibility
Copyright
Disclaimer
Privacy statement
Print this page
Top of page