Community and public sector education
The Ombudsman offers educational services that aim to promote good administration in the Victorian public service and its agencies and to raise awareness of the Ombudsman in the community.
For the community
Information sessions
Information sessions and workshops are available to all community groups. The focus of these sessions is to raise awareness of the Ombudsman and to increase access to the office, in particular for people who are disadvantaged or marginalised and/or lack the capacity to make a complaint. Topics can include:
- The role of the Victorian Ombudsman
- The type of complaints the Ombudsman can enquire into or investigate
- Tips for dealing with government agencies
- How to make a complaint to the Ombudsman
To book a session or to find out more, please email the Ombudsman's Communication Advisor or call on 9613 6222, toll free on 1800 806 314 for regional callers.
Regional visits
To ensure all Victorians have access to his office, the Ombudsman, the Deputy Ombudsman and Ombudsman officers conduct visits to regional and outer metropolitan locations around Victoria. For more information about such visits please email the Ombudsman's Communication Advisor or call on 9613 6222, toll free on 1800 806 314 for regional callers.
Publications
For copies of Victorian Ombudsman fact sheets, newsletter, brochures, reports and other publications see our section on publications.
For the public sector
Workshops
The Ombudsman provides workshops for the public sector on complaint handling for front line staff.
For further details, see our workshops page. For more information please email the Ombudsman's Communication Advisor or call on 9613 6222, toll free on 1800 806 314 for regional callers.
