Complaint handling for front-line staff
For employees in the Victorian public sector who personally deal with complaints on behalf of their agencies.
Objectives
At the end of this workshop, participants should be able to:
- introduce you to the Ombudsman's good practice principles of complaint handling
- enable you to identify the elements of a good complaint handling system
- familiarise you with the complaint handling system at the Victorian Ombudsman
- introduce you to the unreasonable complaint conduct manual
- provide strategies for managing unreasonable complaint conduct
The next scheduled scheduled workshop will be held on Thursday 27 June 2013, however this is now fully booked. Dates for the remainder of 2013 will be updated on this page shortly. In the meantime, if you have any queries regarding our workshops, please email vocomms@ombudsman.vic.gov.au or by requesting to speak to the Victorian Ombudsman's Communications Advisor on (03) 9613 6222 or regional callers on 1800 806 314.
