Privacy statement
Ombudsman Victoria values the privacy of every individual's personal information. We are committed to protecting the information we collect and use by compliance with our obligations under the Information Privacy Act 2000.
You can access our website home page and browse our site without disclosing personal information. Ombudsman Victoria will only record your email address and/or contact details if you send our site a message or a complaint. If your email is a complaint it may be forwarded on to another person or body for appropriate action. If you do not wish your identity to be disclosed, either at all or to any particular person or body, you should request that this not be done in your complaint. Any such request will be carefully considered. Your email address will not be placed on a mailing list or any other contact register except for the purposes of the Ombudsman.
Any information you provide is collected only for the purposes of responding to the matters raised in your correspondence. We will only collect personal information that is necessary to perform this function. We will only use personal information provided for the purposes for which it was collected. We will ensure that your personal information will not be disclosed to other state institutions and authorities except if required by law or other regulation. When you provide Ombudsman Victoria with personal information about other individuals, Ombudsman Victoria relies on you to make them aware that such information hs been provided.
We have technology and security policies, rules and measures to protect the personal information that we have under our control from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.
However, you should be aware that there are risks in transmitting information across the internet. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail.
We will remove personal information where it is no longer required (except where archiving is required and in compliance with the Public Records Act 1973). We will take reasonable steps to ensure that personal information is accurate, complete and up to date whenever Ombudsman Victoria collects, discloses or uses it.
Please note: This privacy statement does not extend beyond this website. When linking to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy principles.
