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Welcome to the Victorian Ombudsman website. The Victorian Ombudsman is a constitutional independent officer of the Victorian Parliament.  The office was established under the Ombudsman Act 1973.

The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians.  The Ombudsman enquires into or investigates administrative actions taken by a Government department or public statutory body or by any member of staff of a municipal council.  The office also has some important functions aimed at ensuring compliance by state entities with certain specified Victorian legislation such as the Charter of Human Rights and Responsibilities Act 2006.

The Ombudsman is independent and impartial and provides a free service.

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The Victorian Ombudsman has an education program which aims to raise the awareness in the Victorian community of the role and jurisdiction of the Ombudsman and to promote good administration in the Victorian public sector.

Presentations

Education sessions are available on topics such as the role of the Ombudsman; what sort of complaints the Ombudsman can investigate; tips for dealing with government agencies; and how to make a complaint.  Find out more about the Victorian Ombudsman's educational services.

Workshops

The Ombudsman's workshops on whistleblower complaints and complaint handling for front line staff are offered to staff of public sector agencies in Victoria.  All workshops run for half a day, from 9am to 1pm, with morning tea provided.  Further information on workshops.