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Welcome to the Ombudsman Victoria website. The Victorian Ombudsman is a constitutional independent officer of the Victorian Parliament.  The office was established under the Ombudsman Act 1973.

The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians.  The Ombudsman enquires into or investigates administrative actions taken by a Government department or public statutory body or by any member of staff of a municipal council.  The office also has some important functions aimed at ensuring compliance by state entities with certain specified Victorian legislation such as the Whistleblowers Protection Act 2001, Freedom of Information Act 1982 and the Charter of Human Rights and Responsibilities Act 2006.

The Ombudsman is independent and impartial and provides a free service.

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Ombudsman Victoria has an education program which aims to raise the awareness in the Victorian community of the role and jurisdiction of the Ombudsman and to promote good administration in the Victorian public sector. Education sessions are available on topics such as good service delivery; good complaint handling practices; conflict of interest; whistleblower complaints; and Freedom of Information.  Find out more about Ombudsman Victoria's educational services.