What we cannot investigate

The Ombudsman is not able to investigate complaints about:

Victoria Police
private organisations such as banks, finance companies or shops
disputes between individuals
departments and authorities of the Commonwealth and states, other than Victoria
decisions by Ministers of the Crown
decisions made by courts and tribunals
a decision by a municipal council.

Unless there are special circumstances, the Ombudsman does not investigate:

complaints more than 12 months old
complaints which may be appropriately decided by a court or tribunal.

The Ombudsman does not give legal advice.

OTHER COMPLAINT BODIES - CLICK HERE. For bodies that can deal with complaints outside the Ombudsman's jurisdiction - eg: complaints about electricty, water, banks, phone and internet providers, etc.