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Fact Sheets

Ombudsman Victoria has a range of fact sheets available to the public which provide a guide to using the services of the office and general complaint handling advice.

Whistleblowers Protection Act 2001

No 1:  Download 01_WB_-_The_Whistleblower_Protection_Act_and_the_role_of_the_Ombudsman4.pdf The Whistleblowers Protection Act 2001 and the role of the Ombudsman.pdf

No 2:  Download 02_WB_-_How_to_make_a_disclosure_and_obtain_protection2.pdf How to make a disclosure and obtain protection.pdf

No 3:  Download 03_WB_-_What_happens_when_the_Ombudsman_investigates_a_whistleblower_complaint4.pdf  What happens when the Ombudsman investigates a whistleblower's complaint.pdf

No 4:  Download 04_WB_-_Protected_and_public_interest_disclosure1.pdf Protected and public interest disclosures.pdf


Freedom of Information Act 1982

No 5:  Download 05_FOI_-_Refusal_of_requests2.pdf Refusal of requests in certain cases.pdf

No 6:  Download 06_FOI_-_Lost_or_non-existent_documents1.pdf Lost or non-existent documents.pdf

No 7:  Download 07_FOI_-_Charges2.pdf Charges.pdf

No 8:  Download 08_FOI_-_Delay1.pdf Delays.pdf


Further Fact Sheets

No 9:  Download 09_Transport_Accident_Commission_and_WorkCover.pdf Transport Accident Commission and WorkCover.pdf

No 10:Download 10_About_Ombudsman_Victoria2.pdf About Ombudsman Victoria.pdf

No 11:Download 11_Tips_for_making_a_complaint_to_a_Victorian_public_sector_agency5.pdf Tips for making a complaint to a Victorian public sector agency.pdf

No 12:Download 12_Own_motion_enquiry_or_investigation.pdf Own motion enquiry or investigation.pdf

No 13:Download 13_Formal_investigations_and_section_14_of_the_Ombudsman_Act.pdf Formal investigations and section 14 of the Ombudsman Act 1973.pdf

No 14:Download 14_The_Children,_Youth_and_Families_Act_and_the_role_of_the_Ombudsman.pdf The Children, Youth and Families Act 2005 and the role of the Ombudsman.pdf 

No 15: Download 15_Powers_of_the_Ombudsman2.pdf Powers of the Ombudsman.pdf

No 16: Download 15_Powers_of_the_Ombudsman1.pdf The Victorian Charter of Human Rights and Responsibilities Act 2006 and Ombudsman Victoria .pdf

No 17: Download 17_Overseas_Students_and_the_role_of_the_Ombudsman2.pdf Overseas Students and the role of the Ombudsman.pdf

No 18: Download 20_Infringement_Fact_Sheet1.pdf Section 13A - Complainant information.pdf

No 19: Download 21_Ombudsman_reports_and_adverse_comments.pdf Section 13A - Agency information.pdf

No 20:  Download 20_Infringement_Fact_Sheet1.pdf Infringements.pdf

No 21:  Download 21_Ombudsman_Reports_and_Adverse_Comments_-_Your_Rights_and_Obligations_(Ombudsman_Act_1973).pdf Ombudsman Reports and Adverse Comments - Your Rights and Obligations (Ombudsman Act 1973).pdf

No. 22: Download 22_Your_Rights_and_Obligations_(Whistleblowers_Protection_Act_2001).pdf Ombudsman Reports and Adverse Comments - Your Rights and Obligations (Whistleblowers Protection Act 2001).pdf