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Social housing complaint handling – progress report

20 Mar 2024

Nearly two years ago the Victorian Ombudsman Deborah Glass tabled an extensive report into Victoria’s social housing complaint system. Now the Social housing complaint handling – a progress report, follows up on the 17 recommendations in the 2022 report.

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Social housing complaint handling – progress report

20 Mar 2024

Nearly two years ago the Victorian Ombudsman Deborah Glass tabled an extensive report into Victoria’s social housing complaint system. Now the Social housing complaint handling – a progress report, follows up on the 17 recommendations in the 2022 report.

Read more

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