About us

The Victorian Ombudsman takes complaints about Victorian state and local government departments and agencies.

To find out more about the Ombudsman, click on the links below:

When you make a complaint to the Ombudsman about a government action or decision, the Ombudsman can look into it, tell you what occurred, whether it was reasonable or unreasonable; she can also make recommendations to the government body about its conduct. While there are some arms of government that lie outside the Ombudsman’s jurisdiction – for example, the judiciary – almost all levels of Victorian state and local government come within it. 

To make a complaint, go to our Complaints page.