Career opportunities

Please find below information related to career opportunities in our office:
 
Who we are
Employment principles
Privacy of job applicants
Recruitment
Expression of Interest
Student placements
More information

Who we are

The Victorian Ombudsman employs about 100 people. Our people are energetic and passionate about the work that we do.  
 
We have a diverse mix of skills and experience including investigations, community and social work, law, child protection,  teaching, accounting, business, law enforcement, projects, communications, administration, HR and organisational development. As part of our workforce strategy, we aim for a skilled, professional and agile workforce which can deliver on the Ombudsman’s Strategic Framework; our purpose is to ensure fairness for Victorians in their dealings with the public sector and improve public administration.
 
The Victorian Ombudsman operates in a dynamic environment, including responding to emerging systemic issues in the public sector, variations in the volume and nature of work and changes to the legislative environment. The Ombudsman requires a workforce that can be deployed across roles, encouraging rotation between teams and branches and easily forming project teams as needed. Each role itself is also agile; we build on and develop a broad range of competencies and skills within each role.
 
The Victorian Ombudsman is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the employee cycle.
 
We encourge job applications from people of all genders, ages, religion, disability, LGBTI and cultures including Aboriginal and Torres Strait Islander people.
 
The Victorian Ombudsman is committed to supporting our employees balance their work and life commitments. All requests for flexible working arrangements will be considered in line with operational requirements. The types of flexibility may differ from role to role.

Employment principles

We adhere to the employment principles set out in the Public Administration Act 2004. This means that: 
  • employment decisions are based on merit
  • public sector employees are treated fairly and reasonably
  • equal employment opportunity is provided
  • human rights as set out in the Charter of Human Rights and Responsibilities are upheld
  • public sector employees have a reasonable avenue of redress against unfair or unreasonable treatment
  • in the case of public service bodies, the development of a career public service is fostered.

Privacy of job applicants

We are committed to protecting personal information we handle. We comply with the Privacy and Data Protection Act 2014.

Recruitment

Vacancies with the Victorian Ombudsman are listed on the Victorian Government Careers website.
 
To be notified of any vacancies, please subscribe to the above website.

Expression of Interest

VO is always seeking intelligent, curious and flexible people who want to make a difference in the lives of Victorians.

Even when we don’t have a role advertised, you can express an interest in working with us by clicking on a name of the area you are interested in below, and submitting your resume via that link.

We will let you know we have received your resume and keep it on our system. Once a vacancy becomes available in your area of interest you will receive an email to apply.

Please note, by clicking on the apply button on the links below you are not submitting a job application; you will not be considered until you apply for an open vacancy.

Our Teams

Early Resolution Team (ERT) - Manage all initial approaches that come to our office. ERT assesses complaints to establish whether they fall within the Ombudsman's jurisdiction, to determine if they require a referral to another agency or if they are suitable for early resolution by the Ombudsman.

AssessmentsIf a complaint cannot be resolved quickly through Early Resolution this team is responsible for managing more complex complaints. This includes enquiries assessing action/inaction against the Ombudsman Act, complaint investigations and Protected Disclosure Act assessments.

InvestigationsAssessing and making enquiries on Protected Disclosure complaints referred from IBAC, investigating Protected Disclosures, identifying systemic issues and conducting ‘own-motion’ investigations.

Corporate Services – People and Development, Finance, Facilities, Education Services, Knowledge and Technology and Communications and Engagement.

Student placements

VO supports student placements and will strive to provide a positive experience for the participant.

All students who are in the process of studying a Bachelor of Laws or higher qualication can apply for the VO student placement program through their university.

All Victorian universities that offer a law degree course are able to participate in the VO student placement program.

To be eligible students must have already completed the Administrative Law subject as part of their degree.

More information

For more information about the recruitment process, student placements and starting a career at Victorian Ombudsman please contact our People and Development team at people@ombudsman.vic.gov.au