Make a Complaint
Make a Complaint?

9am - 5pm (Mon - Fri)

(03) 9613 6222
1800 806 314 (Regional Only)

Office and mailing address
Level 2, 570 Bourke Street
Melbourne VIC 3000

Geelong Hub
Once per month, on Thursdays
Next visit: Thursday 18 July, 10am-3.30pm
Appointments via phone numbers above
Eastern Hub (285A McKillop St, East Geelong)

Online Complaints
Use our or refer to that may be able to assist

Other Information


Telephone Interpreter
131 450

Onsite interpreter
1300 655 082

Deaf or hearing impaired TTY users
133 677 then 03 9613 6222

TTY via the National Relay Service

ABN 55 482 741 075

Need help making a complaint or accessing our services?
Let us know what you need and we’ll do our best to meet it.
This includes:
  • You can make a complaint in any language and we can arrange a free interpreter in your language or a sign language interpreter if needed.
  • We can help you draft your complaint.
  • If you are deaf or have a hearing or speech impairment you can contact us through the National Relay Service.
  • Our offices are wheelchair accessible from the main entrance on 570 Bourke Street.
  • An accessible toilet is available in the level 2 foyer.
  • Assistance dogs and guide dogs are welcome at our office.