This page is a good place to start with any questions you have about the Victorian Ombudsman. If you cannot find the information you are looking for contact us.
You can complain to the Ombudsman about actions, decisions or conduct of staff of Victorian government authorities. These authorities include government departments and statutory bodies, for example, the Department of Human Services, the Department of Justice, local councils, schools, universities and TAFEs.
What happens when the investigation is completed?
We will inform you of the outcome of the Ombudsman's enquiries or investigation. If your complaint is upheld, we will advise you of what steps the authority has agreed to take to resolve the problem.
If your complaint is not upheld or if it appears that there is no prospect of resolution, we will explain why the Ombudsman has formed this opinion and what other action you may be able to take.