Current Investigations

Some of the investigations being undertaken by the Victorian Ombudsman are:
 
Insurers' handling of workers compensation claims and WorkSafe oversight
State Trustees' treatment of vulnerable people
Solitary confinement involving young people
Invoices certified by Liberal and National MPs
 
In addition, we are also conducting investigations resulting from Protected Disclosures. Those investigations are confidential until and if a report is tabled in the Victorian Parliament.

 

Insurers’ handling of workers compensation claims and WorkSafe oversight

 
This is a follow up investigation to the Ombudsman’s 2016 Investigation into the management of complex workers compensation claims and WorkSafe oversight.
 
In 2016, the Ombudsman found cases in which WorkSafe agents were working the system to delay and deny seriously injured workers the financial compensation to which they were entitled.
 
This re-investigation is examining whether the situation has improved for workers with complex injuries and conditions. It is looking into whether WorkSafe’s implementation of the Ombudsman’s 2016 recommendations has changed agent practices and decision making, and improved the effectiveness of its oversight.
 
For more information, see media release: Ombudsman to re-investigate insurers’ handling of workers compensation claims and WorkSafe oversight.

 

State Trustees’ treatment of vulnerable people

This investigation is into whether State Trustees is acting in the best interests of its vulnerable clients. It is examining State Trustees’ role as an administrator for people who are unable to manage their financial and legal affairs due to disability, illness or injury.

It was prompted by a sustained increase in complaints to the Ombudsman about State Trustees, with complaints having increased by 37 per cent in the year to 30 June 2017 and remaining at the same high level since. This year, an increasing number of complaints have warranted enquiries and file inspections.

For more information, see media release: Ombudsman investigating State Trustees’ treatment of vulnerable people

 

Solitary confinement involving young people

 

This investigation will include inspections of several closed environments across Victoria. The inspections will be carried out using the rigorous standards of the United Nations' Optional Protocol to the Convention against Torture (OPCAT).

 

It will also involve an analysis of how inspection bodies operate overseas.

 

 

Invoices certified by Liberal and National MPs 

In early August 2018, the Legislative Assembly of the Victorian Parliament referred a matter to the Ombudsman for investigation and report. 

The referral requires the Ombudsman to investigate matters concerning invoices current and former Liberal and Nationals MPs certified for payment by the Department of Parliamentary Services.

For more information, see media release: Ombudsman confirms Victorian Parliament has referred new investigation to her.