Help us design the Victorian Ombudsman service of the future

We are working to make improvements to the Victorian Ombudsman’s digital services to ensure they’re being delivered in a way that meets the needs of the community, and state and local government (and the organisations they engage).
We would like to invite you to take part in a project collecting the experiences and expectations of the Victoria community.
Who is invited?
Anyone aged 18+, living anywhere within Victoria who has previous (or current) experience of the Victorian Ombudsman.
What will you have to do?
Today Strategic Design is conducting research activities including workshops and individual interviews, to help us.
The first workshop will be held on Tuesday 11 June at 5pm-7pm in Fitzroy with a second yet to be confirmed. Interviews will be conducted either in person in Melbourne or via video call.
If you’re interested in participating in either of these activities and having your say, we’d like to invite you to spend five minutes completing this Expression of Interest survey.
We care about your privacy
We take your privacy very seriously. Today Strategic Design will store any information they collect about you securely. They will use the information provided to inform this project only.  They will not sell your information, or use it to contact you for any reason that you haven’t agreed to.
Who are Today Strategic Design?
Today is a strategic design organisation which is investigating community experiences for the Victorian Ombudsman to help create a meaningful and relevant service.
You can learn more about them and what they do on the Today website.