Victorian Ombudsman wants to hear from you – Warragul and Morwell tour

Wednesday  16 November 2016
Victorian Ombudsman officers will be taking complaints direct from members of the public in Warragul and Morwell in November. Similar sessions elsewhere in Victoria have proven very popular, with people queuing to speak to Ombudsman staff.
Ombudsman Deborah Glass encourages residents in the Warragul and Morwell areas to come and meet with staff if they have an unresolved issue about a State government agency or local council.
‘My office is here to provide a free and fair service for Victorians who have a complaint about a government agency or department, or a local council. We can look into complaints about the actions or decisions of around a thousand government entities in Victoria, including VicRoads, the Sheriff’s Office, and government departments like Health and Human Services, Education and Training, and so on. We can review their actions to ensure they have followed their processes and been fair,’ Ms Glass said.
In the last year over 39,000 people contacted the Ombudsman’s office, and 92 per cent of approaches were dealt with in less than 30 days.

Victorian Ombudsman staff will be taking complaints at the following times:
Wednesday 23 November
11AM – 2PM
Civic Centre, 1 Civic Place, Warragul
Thursday 24 November
11AM – 2PM
Lifeline Gippsland Office, Corner of Church and Fleming Streets, Morwell
The Victorian Ombudsman encourages you to make an appointment, to save you time and to ensure our staff are available to help you.
To make an appointment:
Phone: 1800 806 314
For more information or to complain online go to:
or call 1800 806 314.
Media enquiries: Rory Cahill Tel 03 9613 6235 | Mob 0409 936 235 | Follow @VicOmbudsman