The Ombudsman tables investigation and annual reports in Parliament which are then published on this website. We also make available a number of other publications. Links to each category of our publications are below.
Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.
Usually tabled in two parts each year, the annual reports deal with emerging trends and issues along with financial and statistical data. Click here.
Our fact sheets provide information:
about the Ombudsman
about enquiries and investigations by the Ombudsman
for support people
about the Charter of Human Rights and Responsibilities.
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.
Discussion papers relating to investigations by the Ombudsman. Click here.
The Ombudsman has produced guidelines for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.
A selection of papers of presentations given by the Ombudsman and her staff can also be found here.