Publications

 
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
 
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Guidelines

The Ombudsman has produced guidelines for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.
 

Publications

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Investigation into the management of maintenance claims against public housing tenants

30/10/2017

Accessibility Action Plan

24/10/2017

Accessibility Action Plan (Easy English version)

24/10/2017

2017 Annual Report

16/10/2017

Investigation into the management and protection of disability group home residents by the Department of Health and Human Services and Autism Plus

25/09/2017

Enquiry into the provision of alcohol and drug rehabilitation services following contact with the criminal justice system

07/09/2017

Investigation into Victorian government school expulsions

14/08/2017

Report into allegations of conflict of interest of an officer at the Metropolitan Fire and Emergency Services Board

19/06/2017

 Good Practice Guide: Managing Complaints Involving Human Rights

26/05/2017

Apologies

11/04/2017