Publications

The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications.  Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Usually tabled in two parts each year, the annual reports deal with emerging trends and issues along with financial and statistical data. Click here.

Fact Sheets

Our fact sheets provide information:

  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.

And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Discussion Papers

Discussion papers relating to investigations by the Ombudsman. Click here.

Guidelines

The Ombudsman has produced guidelines for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Presentations

A selection of papers of presentations given by the Ombudsman and her staff can also be found here.

Publications

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Investigation into allegations of improper conduct by officers at the Mount Buller and Mount Stirling Resort Management Board

20/03/2017

Victorian Ombudsman Reconciliation Action Plan 2017

09/03/2017

Guide: Information for Ombudsman liaison officers

28/02/2017

Report on youth justice facilities at the Grevillea unit  of Barwon Prison, Malmsbury and Parkville

06/02/2017

Investigation into the Registry of Births, Deaths and Marriages’ handling of a complaint

30/01/2017

Investigation into the transparency of local government decision making

15/12/2016

2016 Annual Report Snapshot

10/11/2016

Ombudsman enquiries: Resolving complaints informally

26/10/2016

Infographic - 2015-2016 Year at a glance

6/10/2016

2016 Annual Report

6/10/2016