Brochure - Who is the Victorian Ombudsman?

  • The Victorian Ombudsman is Deborah Glass – Victoria’s fifth Ombudsman since the role was established in 1973
  • The Ombudsman works to improve public services in Victoria and to ensure decision-making is fair and reasonable.
  • The Ombudsman reports directly to Parliament and has a 10-year term.
  • Over 30,000 people contact us every year for help.


Why complain?

  • Your complaint can get the problem solved.
  • It gives Victorian government departments and agencies a chance to improve.
  • It can mean others don’t have to deal with the same issue.



  • The Ombudsman has the powers of a Royal Commission.
  • You can make complaints about the administrative actions of more than 1,000 state departments and agencies, except judges, magistrates and police.
  • The Ombudsman can make recommendations to the body involved about its conduct.
  • The Ombudsman can also start her own investigations into government bodies in the public interest, even without a complaint.
  • Major investigations have been conducted into local government, the child protection system, the rehabilitation and reintegration of prisoners, and disability abuse reporting – to name a few.

How can the Victorian Ombudsman help me?

  • The Ombudsman takes complaints about Victorian local councils, and State Government departments and agencies.
  • This is a free, fair and independent service.
  • The Ombudsman’s office will look at a complaint and ask:
    • is this fair?
    • is this reasonable?
    • if not, what can be done to fix it?
  • The office also looks at whether people’s human rights have been respected and protected.
  • Anyone can make a complaint – you don’t need to be over 18 or live in Victoria.