Councils and complaints – A good practice guide

This guide has been prepared in consultation with all Victorian councils and key stakeholders. It provides practical and useful advice to assist councils in ensuring that their complaint handling systems are effective, efficient and promote fairness,  integrity, respect for human rights and administrative excellence in the public sector. 

HTML version of the guide currently unavailable.  Click here to access the PDF version of the guide.

To read the accompanying report, Councils and complaints - A report on current practice and issues, click here