Good Practice Guide: Managing Complaints Involving Human Rights

This guide aims to help state and local government agencies effectively deal with complaints about human rights. 
Complaints are free feedback to government about how someone thinks it is doing its job, and using the Charter as a tool to enable, respond to, and learn from those complaints will assist agencies to protect the human rights of the communities they serve.
This guide, published by the Department of Justice and Regulation’s Human Rights Unit, draws on the expertise of the Ombudsman, the Equal Opportunity and Human Rights Commission and the Independent Broad-based Anti-corruption Commission in complaint handling and human rights. 
Click here to access the PDF version of the guide.