Publications

 
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
 
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Guides

The Ombudsman has produced guides for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.
 

Publications

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Good Practice Guide to Dealing with Challenging Behaviour Report and Guide

23/05/2018

Investigation into Maribyrnong City Council's internal review practices for disability parking infringements

30/04/2018

Investigation into Wodonga City Council’s overcharging of a waste management levy

24/04/2018

Investigation of a matter referred from the Legislative Council on 25 November 2015

21/03/2018

Easy English guide to our kinship care report

19/12/2017

Investigation into the financial support provided to kinship carers

13/12/2017

Implementing OPCAT in Victoria: report and inspection of the Dame Phyllis Frost Centre

30/11/2017

Investigation into the management of maintenance claims against public housing tenants

30/10/2017

Accessibility Action Plan

24/10/2017

Accessibility Action Plan (Easy English version)

24/10/2017