Publications

 
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
 
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Guidelines

The Ombudsman has produced guidelines for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.
 

Publications

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Investigation into the Registry of Births, Deaths and Marriages’ handling of a complaint

30/01/2017

Investigation into the transparency of local government decision making

15/12/2016

2016 Annual Report Snapshot

10/11/2016

Ombudsman enquiries: Resolving complaints informally

26/10/2016

Infographic - 2015-2016 Year at a glance

6/10/2016

2016 Annual Report

6/10/2016

Investigation into the management of complex workers compensation claims and WorkSafe oversight

12/09/2016

Complaints: Good Practice Guide for Public Sector Agencies September 2016

01/09/2016

Guide: Conducting internal investigations into misconduct

Being able to conduct an effective internal investigation is essential for the day-to-day operation of an organisation.  

30/06/2016

Report on recommendations

23/06/2016