Publications

 
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
 
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Guides

The Ombudsman has produced guides for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.
 

Publications

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Guide: Conducting internal investigations into misconduct

Being able to conduct an effective internal investigation is essential for the day-to-day operation of an organisation.  

30/06/2016

Report on recommendations

23/06/2016

Investigation into Casey City Council’s Special Charge Scheme for Market Lane

22/06/2016

Investigation into the misuse of council resources

09/06/2016

Investigation into public transport fare evasion enforcement

26/05/2016

2015 Annual Report Snapshot

24/12/2015

Reporting and investigation of allegations of abuse in the disability sector: Phase 2 – incident reporting

9/12/2015

Investigation of a protected disclosure complaint regarding allegations of improper conduct by councillors associated with political donations

25/11/2015

Infographic - 2014-2015 Year at a glance

7/10/2015

2015 Annual Report

7/10/2015