Publications

 
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
 
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Guidelines

The Ombudsman has produced guidelines for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.
 

Publications

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Investigation into public transport fare evasion enforcement

26/05/2016

2015 Annual Report Snapshot

24/12/2015

Reporting and investigation of allegations of abuse in the disability sector: Phase 2 – incident reporting

9/12/2015

Investigation of a protected disclosure complaint regarding allegations of improper conduct by councillors associated with political donations

25/11/2015

Infographic - 2014-2015 Year at a glance

7/10/2015

2015 Annual Report

7/10/2015

Investigation into the rehabilitation and reintegration of prisoners in Victoria

17/09/2015

Conflict of interest by an Executive Officer in the Department of Education and Training

3/09/2015

Reporting and investigation of allegations of abuse in the disability sector:  Phase 1 – the effectiveness of statutory oversight

25/06/2015

Investigation into allegations of improper conduct by officers of VicRoads

10/06/2015