Publications

 
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
 
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Guides

The Ombudsman has produced guides for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.
 

Publications

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Investigation into the rehabilitation and reintegration of prisoners in Victoria

17/09/2015

Conflict of interest by an Executive Officer in the Department of Education and Training

3/09/2015

Reporting and investigation of allegations of abuse in the disability sector:  Phase 1 – the effectiveness of statutory oversight

25/06/2015

Investigation into allegations of improper conduct by officers of VicRoads

10/06/2015

Ombudsman makes submission to Human Rights Charter review

6/05/2015

Investigation into Department of Health oversight of Mentone Gardens, a Supported Residential Service

15/04/2015

Brochure - Got a complaint about a Victorian government body?

31/03/2015

Brochure - Who is the Victorian Ombudsman?

31/03/2015

Councils and complaints – A report on current practice and issues

25/02/2015

Councils and complaints – A good practice guide

This guide has been prepared in consultation with all Victorian councils and key stakeholders. It provides practical and useful advice to assist councils in ensuring that their complaint handlin...

25/02/2015