Publications

 
The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
 
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.

Guidelines

The Ombudsman has produced guidelines for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.
 

Publications

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Safeguarding Integrity: A guide to the integrity system in Victoria

Released November 2014

Presentation - Why it is important to have independent oversight of the Victorian prison system

Presented by Deputy Ombudsman, John Taylor, to the forum held by the Loddon Campaspe Community Legal Centre for the Human Rights of Imprisoned People in Bendigo on 6 November 2014.

Presented 6 November 2014

Discussion Paper - Investigation into the rehabilitation and reintegration of prisoners in Victoria

29/10/2014

Investigation following concerns raised by Community Visitors about a mental health facility

Tabled in Parliament 15 October 2014

2014 Annual Report Snapshot

2014 Annual Report

Tabled in Parliament 4 September 2014

Investigation into allegations of improper conduct in the Office of Living Victoria

Tabled in Parliament 5 August 2014

Creating and maintaining a happy and productive organisation

Paper presented at the ANZOA Conference in Wellington New Zealand on 1 May 2014 by Deputy Ombudsman John Taylor.

Presented 1 May 2014

Investigation into allegations of improper procurement of services by the Dept of Education and Early Childhood Development

Tabled in Parliament 27 March 2014

Investigation into advice provided to the office of the Minister for Planning by the Department of Planning and Community Development in relation to land development at Phillip Island

Tabled in Parliament 27 March 2014