The Ombudsman tables investigation and annual reports in Parliament which are then published on this website.  We also make available a number of other publications. 
Links to each category of our publications are below.

Parliamentary Reports

Reports of investigations by the Ombudsman, including conclusions and recommendations. Click here.

Annual Reports

Tabled in Parliament each year, our annual reports reflect on our performance and operations for the previous financial year. Click here.

Fact Sheets

Our fact sheets provide information:
  • about the Ombudsman
  • about enquiries and investigations by the Ombudsman
  • for complainants
  • for respondents
  • for support people
  • about the Charter of Human Rights and Responsibilities.
And a number of other specific issues, such as infringements, police, WorkSafe and the TAC. Click here.


The Ombudsman has produced guides for complaint handling, CCTV policies and managing unreasonable complainant conduct. Click here.

Action Plans

The Ombudsman's office has developed two action plans: an Accessibility Action Plan and a Reconciliation Action Plan. Click here.



Reporting and investigation of allegations of abuse in the disability sector: Phase 2 – incident rep


Reporting and investigation of allegations of abuse in the disability sector: Phase 1 – the effecti


Improving responses to allegations of sexual abuse, sexual assault and sexual misconduct

Released February 2005

Ombudsman investigation - Assault of a Disability Services Client by Department of Human Services St

Report tabled 3 March 2011

Own motion investigation into Child Protection - out of home care

Report tabled 26 May 2010

Investigation into the management and protection of disability group home residents by the Departmen


Own motion investigation into the Department of Human Services Child Protection Program

Report tabled 26 November 2009

Conflict of interest in the Victorian public sector - ongoing concerns

Tabled in Parliament 12 March 2014

Report on issues in public sector employment

Tabled in Parliament 27 November 2013

Own motion investigation into the management and storage of ward records by the Department of Human

Report tabled 1 March 2012