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2\n570 Bourke Street\nMelbourne VIC 3000","\u003Cp>\u003Ca href=\"tel:1800806314\">1800 806 314\u003C\u002Fa>\u003C\u002Fp>","\u003Cp>\u003Ca href=\"tel:131450\">131 450\u003C\u002Fa>\u003C\u002Fp>","\u003Cp>Choose \u003Ca href=\"https:\u002F\u002Fwww.accesshub.gov.au\u002Fabout-the-nrs\u002Fnrs-call-numbers-and-links\">preferred NRS channel\u003C\u002Fa> then \u003Ca href=\"tel:1800806314\">1800 806 314\u003C\u002Fa>\u003C\u002Fp>","The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging. We acknowledge their sovereignty was never ceded.",[274,275,276],{"__ref":244},{"__ref":262},{"__ref":277},"pages_default_Entry:126",[279,281,283,285,287,289],{"__ref":280},"pages_default_Entry:171",{"__ref":282},"pages_default_Entry:177",{"__ref":284},"pages_default_Entry:183",{"__ref":286},"pages_default_Entry:180",{"__ref":288},"pages_default_Entry:16316",{"__ref":290},"pages_default_Entry:174",[292,294,296,298,300],{"__ref":293},"footerSocialLinks_BlockType:3788",{"__ref":295},"footerSocialLinks_BlockType:3789",{"__ref":297},"footerSocialLinks_BlockType:3790",{"__ref":299},"footerSocialLinks_BlockType:56274",{"__ref":301},"footerSocialLinks_BlockType:56275",["null","__typename",79,"title",81,"href",82,"introduction",303,"mastheadLinks",304,"imageTextBlock",314],"Read about issues we've investigated, and our recommendations. These reports can help other public organisations improve their performance.",[305],["null","__typename",306,"mastheadLink",307],"mastheadLinks_BlockType",["null","__typename",308,"url",309,"text",310,"element",311],"linkField_Link","https:\u002F\u002Fpreview.ombudsman.vic.gov.au\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-reports-before-2014\u002F","View investigations prior to 2014",["null","__typename",312,"uri",313],"investigationReports_standardPage_Entry","our-impact\u002Finvestigation-reports\u002Finvestigation-reports-before-2014",[315,329],["null","__typename",316,"heading",317,"image",318,"text",325,"cta",326],"imageTextBlock_BlockType","Receive our latest investigation updates",[319],["null","__typename",320,"title",321,"width",322,"height",323,"url",324],"assetsS3_Asset","news updates illustration",556,233,"https:\u002F\u002Fassets.ombudsman.vic.gov.au\u002Fassets\u002Fillustrations\u002Fnews-updates.svg","\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.ombudsman.vic.gov.au\u002Fsubscribe\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">Subscribe\u003C\u002Fa> to our mailing list.\u003C\u002Fp>",["null","__typename",308,"text",327,"url",328,"element",328],"Learn More",null,["null","__typename",316,"heading",330,"image",331,"text",335,"cta",336],"Looking for reports published prior to 2014?",[332],["null","__typename",320,"title",333,"width",322,"height",323,"url",334],"email updates illustration","https:\u002F\u002Fassets.ombudsman.vic.gov.au\u002Fassets\u002Fillustrations\u002Finvestigation-updates.svg","\u003Cp>Find a list of all reports published prior to 2014.\u003C\u002Fp>",["null","__typename",308,"text",337,"url",309,"element",338],"View reports",["null","__typename",312,"uri",313],[340,354,365,377,391,401,411,422,432,442,455,465],["null","__typename",341,"title",342,"href",343,"linkDescription",344,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",345,"topics",346],"investigationReports_investigationReports_Entry","Investigation into Maribyrnong City Council's internal review practices for disability parking infringements","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-maribyrnong-city-councils-internal-review-practices-for-disability-parking-infringements\u002F","Maribyrnong Council treated disadvantaged people harshly by refusing to cancel parking fines in cases where exceptional circumstances applied. The Ombudsman found the council's practices were lacking in fairness and discretion when compared with five other metro councils.","30 Apr 2018",[347,350,352],["null","__typename",348,"title",349],"topics_Category","Councils",["null","__typename",348,"title",351],"Disability",["null","__typename",348,"title",353],"Fines",["null","__typename",341,"title",355,"href",356,"linkDescription",357,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",358,"topics",359],"Investigation into Wodonga City Council’s overcharging of a waste management levy","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-wodonga-city-councils-overcharging-of-a-waste-management-levy\u002F","This investigation found Wodonga Council collected at least $18 million in extra revenue from its waste management levy over the previous decade. The surplus was used to fund other council services. The Ombudsman said the council's practice undermined the public's trust in how their money was spent.","24 Apr 2018",[360,361,363],["null","__typename",348,"title",349],["null","__typename",348,"title",362],"Transparency",["null","__typename",348,"title",364],"Rates, charges and penalties",["null","__typename",341,"title",366,"href",367,"linkDescription",368,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",369,"topics",370],"Investigation of a matter referred from the Legislative Council on 25 November 2015","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-of-a-matter-referred-from-the-legislative-council-on-25-november-2015\u002F","The Ombudsman found 21 Labor MPs breached Parliament's Members' Guide by certifying payments to electorate officers used for party political campaigning. This occurred in the lead up to the 2014 State Election. The Labor party agreed to pay back the public funds that had been misused.","21 Mar 2018",[371,373,375],["null","__typename",348,"title",372],"Misuse of public funds",["null","__typename",348,"title",374],"Referral from Parliament",["null","__typename",348,"title",376],"Public interest",["null","__typename",341,"title",378,"href",379,"linkDescription",380,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",381,"topics",382],"Investigation into the financial support provided to kinship carers","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-the-financial-support-provided-to-kinship-carers\u002F","Kinship carers were not receiving the financial support to which they were entitled, the Ombudsman found. Members of a child's family or social group who took in a child were receiving far less support than foster carers. As a result of the investigation, more than $170,000 was back-paid to carers.","12 Dec 2017",[383,385,387,389],["null","__typename",348,"title",384],"System failures",["null","__typename",348,"title",386],"Service delays",["null","__typename",348,"title",388],"Department of Families, Fairness and Housing",["null","__typename",348,"title",390],"Kinship Care",["null","__typename",341,"title",392,"href",393,"linkDescription",394,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",395,"topics",396],"Implementing OPCAT in Victoria - report and inspection of Dame Phyllis Frost Centre","\u002Four-impact\u002Finvestigation-reports\u002Fimplementing-opcat-in-victoria-report-and-inspection-of-dame-phyllis-frost-centre\u002F","Female prisoners in Victoria's main women's prison were being routinely strip searched, the Ombudsman found. She described the practice as \"humiliating, degrading and undignified\". She was also concerned about a high incidence of force and restraint being used at the prison.","30 Nov 2017",[397,399],["null","__typename",348,"title",398],"Prisons",["null","__typename",348,"title",400],"Human Rights",["null","__typename",341,"title",402,"href",403,"linkDescription",404,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",405,"topics",406],"Investigation into the management of maintenance claims against public housing tenants","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-the-management-of-maintenance-claims-against-public-housing-tenants\u002F","This investigation found disadvantaged Victorians were being charged thousands of dollars for the repair of damaged public housing, even when there was no evidence they had caused the damage. The department accepted all 18 of the Ombudsman's recommendations for improvement.","30 Oct 2017",[407,408,409],["null","__typename",348,"title",384],["null","__typename",348,"title",388],["null","__typename",348,"title",410],"Public Housing",["null","__typename",341,"title",412,"href",413,"linkDescription",414,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",415,"topics",416],"Investigation into the management and protection of disability group home residents by the Department of Health and Human Services and Autism Plus","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-the-management-and-protection-of-disability-group-home-residents-by-the-department-of-health-and-human-services-and-autism-plus\u002F","Vulnerable people were put at risk when provider Autism Plus and DHHS failed to move a group home resident who was accused of sexually assaulting his housemates. The Ombudsman said the events raised serious concerns about Autism Plus's suitability to provide programs and care for DHHS clients.","25 Sept 2017",[417,418,419,421],["null","__typename",348,"title",384],["null","__typename",348,"title",388],["null","__typename",348,"title",420],"Child Protection",["null","__typename",348,"title",351],["null","__typename",341,"title",423,"href",424,"linkDescription",425,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",426,"topics",427],"Enquiry into the provision of alcohol and drug rehabilitation services following contact with the criminal justice system","\u002Four-impact\u002Finvestigation-reports\u002Fenquiry-into-the-provision-of-alcohol-and-drug-rehabilitation-services-following-contact-with-the-criminal-justice-system\u002F","This enquiry confirmed that access to rehabilitation services remains the dominant concern for prisoners and former prisoners struggling with addiction. The problem is of particular concern in rural and regional Victoria, where there was also a lack of access to secure and affordable housing,","7 Sept 2017",[428,429,430],["null","__typename",348,"title",398],["null","__typename",348,"title",388],["null","__typename",348,"title",431],"Mental Health",["null","__typename",341,"title",433,"href",434,"linkDescription",435,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",436,"topics",437],"Investigation into Victorian government school expulsions","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-victorian-government-school-expulsions\u002F","A disproportionate number of children expelled from Victorian public schools have a disability, are in out of home care or identify as Aboriginal and Torres Strait Islander, the Ombudsman found. She called for additional resources for principals to support children with challenging behaviours.","14 Aug 2017",[438,439,440],["null","__typename",348,"title",384],["null","__typename",348,"title",351],["null","__typename",348,"title",441],"Dep of Education",["null","__typename",341,"title",443,"href",444,"linkDescription",445,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",446,"topics",447],"Report into allegations of conflict of interest of an officer at the Metropolitan Fire and Emergency Services Board","\u002Four-impact\u002Finvestigation-reports\u002Freport-into-allegations-of-conflict-of-interest-of-an-officer-at-the-metropolitan-fire-and-emergency-services-board\u002F","This investigation found an MFB manager hired her son, after falsifying his CV and after he changed his name to conceal the relationship, She then hired her second son, also falsifying his CV and after he too changed his name. The public paid more than $400,000 for the services of her two sons.","19 Jun 2017",[448,450,451,453],["null","__typename",348,"title",449],"Conflict of Interest",["null","__typename",348,"title",372],["null","__typename",348,"title",452],"Nepotism",["null","__typename",348,"title",454],"Whistleblower matters",["null","__typename",341,"title",456,"href",457,"linkDescription",458,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",459,"topics",460],"Investigation into allegations of improper conduct by officers at the Mount Buller and Mount Stirling Resort Management Board","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-allegations-of-improper-conduct-by-officers-at-the-mount-buller-and-mount-stirling-resort-management-board\u002F","Senior management spent more than $85,000 of public funds on international family travel, entertaining friends, bonuses and prizes for staff, the Ombudsman found. The resort's CEO used taxpayer money to pay for flights for himself and his family to the United States for what was primarily a holiday.","20 Mar 2017",[461,463,464],["null","__typename",348,"title",462],"Improper conduct",["null","__typename",348,"title",372],["null","__typename",348,"title",454],["null","__typename",341,"title",466,"href",467,"linkDescription",468,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",469,"topics",470],"Report on youth justice facilities at the Grevillea unit of Barwon Prison, Malmsbury and Parkville","\u002Four-impact\u002Finvestigation-reports\u002Freport-on-youth-justice-facilities-at-the-grevillea-unit-of-barwon-prison-malmsbury-and-parkville\u002F","This report provides insights into the conditions within Victoria's youth justice facilities, following riots. The Ombudsman said there was no quick fix to the serious problems affecting youth justice. She said the government must deliver long-term reform that addresses the causes of youth crime.","6 Feb 2017",[471,472],["null","__typename",348,"title",398],["null","__typename",348,"title",473],"Youth justice",94,1788843660377]