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2\n570 Bourke Street\nMelbourne VIC 3000","\u003Cp>\u003Ca href=\"tel:1800806314\">1800 806 314\u003C\u002Fa>\u003C\u002Fp>","\u003Cp>\u003Ca href=\"tel:131450\">131 450\u003C\u002Fa>\u003C\u002Fp>","\u003Cp>Choose \u003Ca href=\"https:\u002F\u002Fwww.accesshub.gov.au\u002Fabout-the-nrs\u002Fnrs-call-numbers-and-links\">preferred NRS channel\u003C\u002Fa> then \u003Ca href=\"tel:1800806314\">1800 806 314\u003C\u002Fa>\u003C\u002Fp>","The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging. We acknowledge their sovereignty was never ceded.",[274,275,276],{"__ref":244},{"__ref":262},{"__ref":277},"pages_default_Entry:126",[279,281,283,285,287,289],{"__ref":280},"pages_default_Entry:171",{"__ref":282},"pages_default_Entry:177",{"__ref":284},"pages_default_Entry:183",{"__ref":286},"pages_default_Entry:180",{"__ref":288},"pages_default_Entry:16316",{"__ref":290},"pages_default_Entry:174",[292,294,296,298,300],{"__ref":293},"footerSocialLinks_BlockType:3788",{"__ref":295},"footerSocialLinks_BlockType:3789",{"__ref":297},"footerSocialLinks_BlockType:3790",{"__ref":299},"footerSocialLinks_BlockType:56274",{"__ref":301},"footerSocialLinks_BlockType:56275",["null","__typename",79,"title",81,"href",82,"introduction",303,"mastheadLinks",304,"imageTextBlock",314],"Read about issues we've investigated, and our recommendations. These reports can help other public organisations improve their performance.",[305],["null","__typename",306,"mastheadLink",307],"mastheadLinks_BlockType",["null","__typename",308,"url",309,"text",310,"element",311],"linkField_Link","https:\u002F\u002Fpreview.ombudsman.vic.gov.au\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-reports-before-2014\u002F","View investigations prior to 2014",["null","__typename",312,"uri",313],"investigationReports_standardPage_Entry","our-impact\u002Finvestigation-reports\u002Finvestigation-reports-before-2014",[315,329],["null","__typename",316,"heading",317,"image",318,"text",325,"cta",326],"imageTextBlock_BlockType","Receive our latest investigation updates",[319],["null","__typename",320,"title",321,"width",322,"height",323,"url",324],"assetsS3_Asset","news updates illustration",556,233,"https:\u002F\u002Fassets.ombudsman.vic.gov.au\u002Fassets\u002Fillustrations\u002Fnews-updates.svg","\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.ombudsman.vic.gov.au\u002Fsubscribe\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">Subscribe\u003C\u002Fa> to our mailing list.\u003C\u002Fp>",["null","__typename",308,"text",327,"url",328,"element",328],"Learn More",null,["null","__typename",316,"heading",330,"image",331,"text",335,"cta",336],"Looking for reports published prior to 2014?",[332],["null","__typename",320,"title",333,"width",322,"height",323,"url",334],"email updates illustration","https:\u002F\u002Fassets.ombudsman.vic.gov.au\u002Fassets\u002Fillustrations\u002Finvestigation-updates.svg","\u003Cp>Find a list of all reports published prior to 2014.\u003C\u002Fp>",["null","__typename",308,"text",337,"url",309,"element",338],"View reports",["null","__typename",312,"uri",313],[340,356,368,376,386,396,407,417,425,432],["null","__typename",341,"title",342,"href",343,"linkDescription",344,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",345,"topics",346],"investigationReports_investigationReports_Entry","Reporting and investigation of allegations of abuse in the disability sector. Phase 1 - the effectiveness of statutory oversight","\u002Four-impact\u002Finvestigation-reports\u002Freporting-and-investigation-of-allegations-of-abuse-in-the-disability-sector-phase-1-the-effectiveness-of-statutory-oversight\u002F","Many people with disability do not report abuse, for fear they will either not be believed, that nothing will happen or that they will suffer repercussions, the Ombudsman found. She called for a single independent oversight body for the disability sector.","25 Jun 2015",[347,350,352,354],["null","__typename",348,"title",349],"topics_Category","System failures",["null","__typename",348,"title",351],"Department of Families, Fairness and Housing",["null","__typename",348,"title",353],"Human Rights",["null","__typename",348,"title",355],"Disability",["null","__typename",341,"title",357,"href",358,"linkDescription",359,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",360,"topics",361],"Investigation into allegations of improper conduct by officers of VicRoads","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-allegations-of-improper-conduct-by-officers-of-vicroads\u002F","Some VicRoads officers broke the regulations they were responsible for upholding and enforcing, the Ombudsman found. They put the public at risk by routinely breaking the speed limit in official enforcement vehicles without using warning lights and sirens.","9 Jun 2015",[362,364,366],["null","__typename",348,"title",363],"VicRoads",["null","__typename",348,"title",365],"Improper conduct",["null","__typename",348,"title",367],"Whistleblower matters",["null","__typename",341,"title",369,"href",370,"linkDescription",371,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",372,"topics",373],"Investigation into Department of Health oversight of Mentone Gardens, a Supported Residential Service","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-department-of-health-oversight-of-mentone-gardens-a-supported-residential-service\u002F","The department failed in overseeing an aged care facility which had gone into liquidation, the Ombudsman found. It had been home to 39 residents. The Ombudsman called on the government to make ex gratia payments to former residents, who had lost bonds and deposits. The government paid $4.3 million.","15 Apr 2015",[374,375],["null","__typename",348,"title",349],["null","__typename",348,"title",351],["null","__typename",341,"title",377,"href",378,"linkDescription",379,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",380,"topics",381],"Councils and complaints - A report on current practices and issues","\u002Four-impact\u002Finvestigation-reports\u002Fcouncils-and-complaints-a-report-on-current-practices-and-issues\u002F","This report sets out what Victorians should expect if they make a complaint to their council. The Ombudsman said all too often, complaints were seen as a nuisance or provoked a defensive or unhelpful response. She recommended all councils have an internal review function to deal with complaints.","24 Feb 2015",[382,384],["null","__typename",348,"title",383],"Councils",["null","__typename",348,"title",385],"Complaint handling",["null","__typename",341,"title",387,"href",388,"linkDescription",389,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",390,"topics",391],"Investigation into an incident of alleged excessive force used by authorised officers","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-an-incident-of-alleged-excessive-force-used-by-authorised-officers\u002F","An arrest at Flinders Street Station in 2013 involved authorised officers using excessive force on a teenage girl, the Ombudsman found. She said authorised officers need to ensure people pay their fares but that does not excuse the disproportionate use of force.","11 Feb 2015",[392,393,394],["null","__typename",348,"title",349],["null","__typename",348,"title",353],["null","__typename",348,"title",395],"Transport",["null","__typename",341,"title",397,"href",398,"linkDescription",399,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",400,"topics",401],"Investigation following concerns raised by Community Visitors about a mental health facility","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-following-concerns-raised-by-community-visitors-about-a-mental-health-facility\u002F","This investigation looked into allegations that excessive force was being used on patients at an adult acute psychiatric facility. The Ombudsman could not reach a firm conclusion, largely due to the agency's poor record keeping. She said Community Visitors should get access to incident reports.","15 Oct 2014",[402,403,404,405],["null","__typename",348,"title",351],["null","__typename",348,"title",353],["null","__typename",348,"title",355],["null","__typename",348,"title",406],"Mental Health",["null","__typename",341,"title",408,"href",409,"linkDescription",410,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",411,"topics",412],"Investigation into allegations of improper conduct in the Office of Living Victoria","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-into-allegations-of-improper-conduct-in-the-office-of-living-victoria\u002F","This investigation found the Office of Living Victoria was failing to comply with Victorian Government procurement policies. It also handled conflicts of interest poorly. The office has been abolished.","5 Aug 2014",[413,414,416],["null","__typename",348,"title",365],["null","__typename",348,"title",415],"Conflict of Interest",["null","__typename",348,"title",367],["null","__typename",341,"title",418,"href",419,"linkDescription",420,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",421,"topics",422],"Investigation reports before 2014","\u002Four-impact\u002Finvestigation-reports\u002Fombudsman-investigation-reports-prior-to-april-2014\u002F","How you can access Ombudsman reports from before 2014.","1 Mar 2014",[423],["null","__typename",348,"title",424],"Public interest",["null","__typename",341,"title",426,"href",427,"linkDescription",428,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",429,"topics",430],"Report on the investigation of the removal and placement of a client of intellectual disabilities services because of allegations made by Facilitated Communication","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-intellectual-disabilities-services-facilitated-communication\u002F","From the archive — a 1994 investigation report examining the experience of two women moved into residential units by the Department of Health and Community Services after allegedly making allegations of sexual and physical abuse against family members","22 Feb 1994",[431],["null","__typename",348,"title",355],["null","__typename",341,"title",433,"href",434,"linkDescription",435,"postDate@formatDateTime({\"format\":\"j M Y\",\"timezone\":\"Australia\u002FMelbourne\"})",436,"topics",437],"Report on the investigation of a complaint of unjust dismissal because of allegations made by facilitated communication","\u002Four-impact\u002Finvestigation-reports\u002Finvestigation-unjust-dismissal-facilitated-communication\u002F","From the archive — a 1993 investigation into a disability worker's dismissal following allegations of sexual abuse, made via Facilitated Communication","10 May 1993",[438],["null","__typename",348,"title",355],94,1788843662198]