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2\n570 Bourke Street\nMelbourne VIC 3000","\u003Cp>\u003Ca href=\"tel:1800806314\">1800 806 314\u003C/a>\u003C/p>","\u003Cp>\u003Ca href=\"tel:131450\">131 450\u003C/a>\u003C/p>","\u003Cp>Choose \u003Ca href=\"https://www.accesshub.gov.au/about-the-nrs/nrs-call-numbers-and-links\">preferred NRS channel\u003C/a> then \u003Ca href=\"tel:1800806314\">1800 806 314\u003C/a>\u003C/p>","The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging. We acknowledge their sovereignty was never ceded.",[261,262,263],{"__ref":231},{"__ref":249},{"__ref":264},"pages_default_Entry:126",[266,268,270,272,274,276],{"__ref":267},"pages_default_Entry:171",{"__ref":269},"pages_default_Entry:177",{"__ref":271},"pages_default_Entry:183",{"__ref":273},"pages_default_Entry:180",{"__ref":275},"pages_default_Entry:16316",{"__ref":277},"pages_default_Entry:174",[279,281,283,285,287],{"__ref":280},"footerSocialLinks_BlockType:3788",{"__ref":282},"footerSocialLinks_BlockType:3789",{"__ref":284},"footerSocialLinks_BlockType:3790",{"__ref":286},"footerSocialLinks_BlockType:56274",{"__ref":288},"footerSocialLinks_BlockType:56275",[290],{"__ref":291},"pages_default_Entry:57723",[],["null","__typename",37,"title",294,"href",295,"introduction",296,"showAnchorLinks",297,"breadcrumbs",298,"mastheadImage",304,"pageType",310,"download",311,"downloadEasyEnglish",313,"body",314,"relatedPages",315,"additionalContent",316],"Using artificial intelligence (AI) tools to make a complaint","/using-artificial-intelligence-ai-tools-to-make-a-complaint/",null,true,[299,303],["null","__typename",300,"title",301,"href",302],"Breadcrumb","Home","/",["null","__typename",300,"title",294,"href",295],[305],["null","__typename",306,"url",307,"width",308,"height",309],"assetsS3_Asset","https://assets.ombudsman.vic.gov.au/assets/illustrations/assess.svg",153,119,"default",["null","__typename",312,"url",296,"element",296],"linkField_Link",["null","__typename",312,"url",296,"element",296],"\u003Cp>\u003Cstrong>You don’t need to use an AI tool like ChatGPT to make a complaint. We’d rather hear what happened directly from you, using your own words.\u003C/strong>\u003C/p>\r\n\u003Cp>You can call us, email us or use our online form. You don’t need to use perfect language or writing.\u003C/p>\r\n\u003Cp>You can call us, email us or use our online form. \u003C/p>\r\n\u003Cp>We just need to understand:\u003C/p>\r\n\u003Cul>\u003Cli>what happened\u003C/li>\u003Cli>which Victorian government agency or organisation was involved\u003C/li>\u003Cli>how it has affected you\u003C/li>\u003Cli>what you have already tried to do about it\u003C/li>\u003C/ul>\r\n\u003Cp>We are not looking for legal arguments or references to legislation. A short, plain description works best. If we need any more information, we will ask you. \u003C/p>\r\n\u003Ch3>What to watch out for if you use AI\u003C/h3>\r\n\u003Cp>\u003Cstrong>AI can get things wrong.\u003C/strong> These\r\ntools sometimes include information that sounds accurate but isn’t. Sometimes\r\nit will include policies or legal cases that don’t exist. You are responsible\r\nfor making sure everything in your complaint is true and accurate.\u003C/p>\r\n\u003Cp>\u003Cstrong>AI doesn’t know your situation. \u003C/strong>It\r\ngenerates responses based on patterns, not the facts of your case. What it\r\nproduces may not reflect what actually happened to you, or what matters in\r\nVictoria.\u003C/p>\r\n\u003Cp>\u003Cstrong>Your information may not stay\r\nprivate.\u003C/strong> Many AI tools store what you type and may use it to\r\nimprove their systems. Avoid entering personal details, sensitive information,\r\nor anything we have told you in confidence about your complaint.\u003C/p>\r\n\u003Cp>If you do use AI for your complaint, make sure you check\r\nthe text carefully. Make sure it still sounds like you and accurately\r\ndescribes your experience.\u003C/p>\r\n\u003Cp>Don’t ask AI to add legal language or references.\u003C/p>\r\n\u003Cp>Using AI won’t help your complaint and may make it more\r\ncomplex, slowing down our response time. \u003C/p>\r\n\u003Ch3>Just want to talk to someone?\u003C/h3>\r\n\u003Cp>You can \u003Ca href=\"https://www.ombudsman.vic.gov.au/contact-us/\" rel=\"noopener\" target=\"_blank\">call us\u003C/a> or \u003Ca href=\"mailto:complaints@ombudsman.vic.gov.au\">email us\u003C/a>.\r\nNo formal writing required.\u003C/p>\r\n\u003Cp>If you need help with English, you can use a free interpreter\r\nby calling the Translating and Interpreting Service (TIS) on 131 450.\u003C/p>",[],[],["null","__typename",37,"title",294,"uri",318,"seo",319,"slug",318,"url",324,"sectionHandle",325,"sourceId",326,"id",326],"using-artificial-intelligence-ai-tools-to-make-a-complaint",["null","__typename",320,"title",321,"description",296,"keywords",296,"social",322,"noindex",6,"nofollow",6],"SEO","Using artificial intelligence (AI) tools to make a complaint | Victorian Ombudsman",["null","__typename",323,"title",321,"description",296,"image",296],"Social","https://preview.ombudsman.vic.gov.au/using-artificial-intelligence-ai-tools-to-make-a-complaint/","pages",57723,1777855995940]