Careers

VO staff member Ben reveals what he loves most about working at the Victorian Ombudsman

Work with the Ombudsman

We are an equal opportunity employer. Our commitment is to provide an inclusive, accessible and safe work environment.

We value diversity and are open to applications from people of all:

• ages
• genders
• sexual orientations
• religions
• cultures including Aboriginal and Torres Strait Islander people.

We show our commitment to an inclusive workplace through:

• our reconciliation action plan
• acknowledging, supporting and participating in awareness days.

We treat all applicants respectfully and fairly in every stage of the employee cycle.

Everyone who works for us is bound by the Code of Conduct for Victorian Public Sector Employees of Special Bodies.

Complaints Officer Charlie takes us through her first 6 months working at the Victorian Ombudsman.

Flexible workplace

The Victorian Ombudsman supports employees to balance their work and life commitments.

We consider all requests for flexible working arrangements in line with operational requirements. The types of flexibility may differ from role to role.

Dylan, an accountant for the Victorian Ombudsman, outlines how he balances full time work with his studies.

Vacant positions

We are seeking applications for the following role:

Solicitor (VPS 4.1)

The solicitor will draw upon their knowledge of administrative law principles to provide critical support to the Legal team in the areas of preparing succinct and practical legal advice, drafting correspondence and court documents, and assisting with legal support and administrative duties. The solicitor role requires demonstrated skills in statutory interpretation, and an understanding of administrative law and decision-making at the Victorian Ombudsman, and cultural and political awareness within their day-to-day work.

This is a full-time ongoing role. Applications close 4 December 2025.

Apply via Careers.vic.gov.au

Principal Investigator (VPS 6.1)

The role of a Principal Investigator (PI) is to expertly lead a team of investigators to manage complaint-based, own-motion and public interest complaint investigations. The PI has extensive knowledge, skills and experience in conducting and managing investigations and leading investigations teams. The role requires exceptional written and verbal communication, leadership and project management skills.

This is a full-time fixed-term role (for 12 months). Applications close Monday 8 December 2025.
Apply via Careers.vic.gov.au

Senior Investigation Officer (VPS 5.1)

The Senior Investigation Officer works flexibly and collaboratively across different areas of the office to provide timely, specialist complaint handling, assessment and investigation expertise to key projects and functions. These may include:

• conducting research and preparation of submissions to external bodies
• providing specialist advice on, or leading projects to develop internal policies, procedures and guidelines
• leading or assisting with investigations, complex complaints and own motion proposals.

This is a full-time fixed-term role (for 12 months). Applications close Monday 8 December 2025.
Apply via Careers.vic.gov.au

Investigation Officer (VPS 4.1)

The Investigation Officer role works in the Investigations team and provides timely complaint handling, assessment and investigation expertise across key projects. These may include:

• conducting research and preparation of submissions to external bodies
• providing specialist advice on, or leading projects to develop internal policies, procedures and guidelines
• leading or assisting with investigations, complex complaints and own motion proposals.

This is a full-time fixed-term role (for 12 months). Applications close Monday 8 December 2025.
Apply via Careers.vic.gov.au

Investigation Support Officer (VPS 3.1)

The Investigations Support Officer will draw upon their knowledge of administrative law principles to provide critical support to the wider Investigations team with document management, evidence management, drafting correspondence, witness and stakeholder engagement, coordinating witness interviews, conducting ‘open source’ searches and document searches, and other key operational support to the Investigations team as required.

This is a full-time fixed-term role (for 12 months). Applications close Monday 8 December 2025.
Apply via Careers.vic.gov.au

Intern placement program

Follow Alexia on her journey from a student intern to a full time Victorian Ombudsman employee.

Victorian Ombudsman has partnered with the University of Melbourne and Monash University to offer students studying a Bachelor of Laws or higher qualification the chance to apply for a student placement in our office. To qualify you must have already completed the Administrative Law subject as part of your degree. You can Apply for a student placement program through your university.

Privacy of job applicants

We are committed to protecting your personal information by complying with the Privacy and Data Protection Act 2014 (Vic).

Complaints Officer Maddison reflects on her first 6 months at the Victorian Ombudsman.

Employee Value Proposition

Contact us for more information

For more information about the recruitment process, student placements and a career at Victorian Ombudsman, contact our People and Culture team at people@ombudsman.vic.gov.au