Spring is approaching, but the COVID-19 pandemic continues to rage around us, affecting us all in ways large and small. But while our physical office remains closed, we are busier than ever. Our phone line and online complaint form remain open, as we do our best to help Victorians every day.
Sometimes the complaints we receive tell us something may be very wrong with an agency or system. When we started getting a flood of complaints from small business owners about the way Government grants to support them over lockdown were being administered, we knew we needed to look into this.