In the past few months, for the first time in over a year, I was able to attend events in person as a guest speaker at a variety of functions where I could engage with the crowd beyond the confines of Zoom, Teams and my laptop screen.
With the end of the year just around the corner, the Ombudsman’s Office is not yet slowing down. We have been busier than ever and despite most staff continuing to work remotely I am proud of the service we’ve been able to provide through lockdowns and all the other challenges 2021 has sent our way.
Spring is approaching, but the COVID-19 pandemic continues to rage around us, affecting us all in ways large and small. But while our physical office remains closed, we are busier than ever. Our phone line and online complaint form remain open, as we do our best to help Victorians every day.
Sometimes the complaints we receive tell us something may be very wrong with an agency or system. When we started getting a flood of complaints from small business owners about the way Government grants to support them over lockdown were being administered, we knew we needed to look into this.