Contact us

We make it easy for you to get in touch with us.

Our details


1800 806 314 (between 9am-5pm Monday to Friday)

Our office (570 Bourke St, Melbourne) is closed to the public, due to the COVID-19 pandemic.

We look forward to a time in 2022 when we are back in the office and can accept drop-in visitors.

Other information


55 482 741 075

Locate us

Level 2, 570 Bourke Street
Melbourne, Victoria 3000

Please note: Our office is closed during the COVID-19 shutdown. To get in contact with us, see the information above.

Due to temporary staff absences across services and deliveries, we are experiencing delays in receiving and processing hard copy mail. We appreciate your patience, and ask you to either contact us via phone or our online complaint form.


Looking to make a complaint?

Use our online form to create and submit your complaint