Contact us
We make it easy for you to get in touch with us.
Our details
Phone
(03) 9613 6222 (between 10am-3pm, Monday-Friday)
Please note: When the covid-19 shutdown finishes, our phone lines will re-open for longer hours.
Make an online complaint
Email
complaints@ombudsman.vic.gov.au
Possible delays
During this time, we may take longer than usual to get back to you.
This is due to:
- Our resources being limited.
- Government organisations being under pressure to respond to the crisis. They may be delayed in getting back to us about your complaint.
Thank you for your patience as we get through this challenging time together.
Other information
Media enquiries
0409 936 235 or ainslie.gowan@ombudsman.vic.gov.au
ABN
55 482 741 075
DX number
DX210174 Melbourne
Locate us
Level 2, 570 Bourke Street
Melbourne, Victoria 3000
Please note: Our office is closed during the covid-19 shutdown. To get in contact with us, see the information above.
Looking to make a complaint?
Use our online form to create and submit your complaint