Contact us

We make it easy for you to get in touch with us.

Our details

Phone
(03) 9613 6222 (between 10am-3pm, Monday-Friday)
Please note: When the covid-19 shutdown finishes, our phone lines will re-open for longer hours.

Make an online complaint

Email
complaints@ombudsman.vic.gov.au

Possible delays
During this time, we may take longer than usual to get back to you.

This is due to:

  • Our resources being limited.
  • Government organisations being under pressure to respond to the crisis. They may be delayed in getting back to us about your complaint.

Thank you for your patience as we get through this challenging time together.

Other information

Translations

Media enquiries
0409 936 235 or ainslie.gowan@ombudsman.vic.gov.au

ABN
55 482 741 075

DX number
DX210174 Melbourne


Locate us

Level 2, 570 Bourke Street
Melbourne, Victoria 3000

Please note: Our office is closed during the covid-19 shutdown. To get in contact with us, see the information above.

Conversation

Looking to make a complaint?

Use our online form to create and submit your complaint