Contact us

We make it easy for you to get in touch with us.

Our details

(03) 9613 6222 (between 10am-4pm, Monday-Friday)

Make an online complaint


Our office (570 Bourke St, Melbourne) is closed to the public.

Possible delays
We are currently experiencing technological problems associated with our phones and back-end systems.

You are still welcome to phone us. However, if it is possible, we encourage you to make an online complaint or email us (details above).

Due to these problems, you may experience delays in us responding to your complaint.

We are working to fix these problems. Thank you for your patience.

Other information


Media enquiries
0409 936 235 or

55 482 741 075

DX number
DX210174 Melbourne

Locate us

Level 2, 570 Bourke Street
Melbourne, Victoria 3000

Please note: Our office is closed during the covid-19 shutdown. To get in contact with us, see the information above.


Looking to make a complaint?

Use our online form to create and submit your complaint