Contact us
We make it easy for you to get in touch with us.
We're still taking complaints
During the statewide shutdown, many of our staff are working remotely.
We are still accepting - and resolving - complaints about Victorian government organisations. However, we may take longer than usual to get back to you.
This is due to:
- Our resources being limited.
- Government organisations being under pressure to respond to the crisis. They may be delayed in getting back to us about your complaint.
What this means for you:
To make a new complaint
- If you are making a new complaint, use our online complaint form
To follow up on an existing complaint
- Email your case officer. If you don't have their email address, email complaints@ombudsman.vic.gov.au
For general enquiries
Other information
- We are not taking complaints over the phone.
- We have cancelled our April 2020 workshops on Good Complaint Handling and Dealing with Challenging Behaviour.
Thank you for your patience as we get through this challenging time together.
Other information
Media enquiries
0409 936 235 or ainslie.gowan@ombudsman.vic.gov.au
ABN
55 482 741 075
DX number
DX210174 Melbourne
Locate us
Level 2, 570 Bourke Street
Melbourne, Victoria 3000
Please note: Our office is closed during the statewide shutdown. To get in contact with us, see the information above.
Looking to make a complaint?
Use our online form to create and submit your complaint