Case examples

Case example In hot water: Ombudsman turns the tap on for desperate housing residents

• Service delays
• Department of Families, Fairness and Housing

Case example Contractors ignore mum’s right to safe home

A mother and her young children could not sleep in their public housing home after asbestos removalists did not finish the job

• Public Housing
• Department of Families, Fairness and Housing

Case example Homeowner scores a $40,000 driveway fix

A road cross over which connected the road to Phillip’s driveway was causing damage to vehicles leaving or entering the property.

• Service delays
• Department of Transport

Case example Golf club responsiveness below par

Henry was barred from playing golf during the COVID lockdown.

• Complaint handling
• Councils

Case example Driving a fair concession

With her car registration due for renewal in June, Gwen paid it in full and on time.

• Vehicle registration
• VicRoads

Case example Family crammed into public housing flat

With a family of six to support, Ahmed's two-bedroom apartment didn’t provide enough space for his partner and four children.

• Service delays
• Department of Families, Fairness and Housing

Case example Denied border permit leads to loss of flock

Phillipa travelled to Wagga Wagga in NSW in April to support her daughter after she gave birth to premature twins.

• System failures
• Department of Health

Case example Grieving siblings locked out of Victoria after attending funeral

When the funeral was finished and family matters tended too, Alex was keen to return home, but the borders shut, and he now required an exemption to return home.

• System failures
• Department of Health

Case example Ten negative COVID tests not enough to satisfy border permit

After organising the funeral and ensuring his mother’s well being, Jose assumed his application for a border permit to return to Victoria would be granted without much fuss.

• System failures
• Department of Health

Case example Border lockout leaves grandma in crowded house

Very quickly, a three-week visit turned into a three-month stay for Sandra, who was conscious of the stress her son’s family was already going through.

• System failures
• Department of Health

Case example Border closures separate school children from parents

Amanda sent Harriet to her grandparent’s property in NSW whilst she ran the bureaucratic gauntlet of trying to get her daughter a border permit

• System failures
• Department of Health

Case example Sick grandmother's bid to protect family

Edwina had become concerned for the safety of her family.

• Complaint handling
• Department of Families, Fairness and Housing