Case examples
Read about similar cases to yours to find out how we could handle your complaint.
Case example Ordered to attend occupational rehabilitation despite hallucinations
Lee's WorkCover agent terminated his payments because he did not attend occupational rehab. An Independent Medical Examiner had found Lee could not return to work or take part in rehabilitation. We raised Lee's case with WorkSafe. Lee's payments were reinstated and he was back-paid about $40,000.
Tags:Case example Long delay in receiving Birth Certificate
Joanne had waited three months to receive her Birth Certificate. She needed the certificate to get a passport to go on an overseas trip. We raised her request with the Registry of Births, Deaths and Marriages. They provided the certificate to Joanne and she was able to go on her trip.
Tags:Case example Nursing students disadvantaged by TAFE deferral
These students' placements were deferred by four months. The TAFE also organised for the placements to be held in regional Victoria, meaning extra costs for the students. After we discussed this case with the TAFE, they decided to pay each student $600.
Tags:Case example State Trustees client paying higher fees than he should be
Gus was paying $20 per day for aged care. He should have only been paying 51 cents. We raised this with State Trustees. Gus was reimbursed for the extra payments.
Tags:Case example Prisoner distressed by solitary confinement
Lucas was placed in solitary for his safety. He didn't want to be in solitary and had previously been safe in the general population. After we spoke with the prison, they moved Lucas out of solitary.
Tags:Case example Driver charged extra fees despite making regular payments
Yolanda was paying her $389 fine via a payment plan. Due to a processing error, Fines Victoria said she had missed a monthly payment. They charged her extra fees. We contacted Fines Victoria and they withdrew the extra fees.
Tags:Case example Kinship carer back-paid care allowance
Tina is the kinship carer of her granddaughter Amanda. She had been caring for Amanda for 18 months, but had not received a care allowance. We raised this with DHHS and she was back-paid $15,000.
Tags:Case example Worker's compensation payments reinstated
Steve's weekly payments were stopped by his WorkSafe agent. We could not see how the available medical evidence supported the agent's decision. We made enquiries with WorkSafe and the agent. Steve's payments were reinstated and he was back-paid about $20,000.
Tags:Case example Delayed refund leads to frustration
Sarah and her husband Paul paid the same fine twice. They had trouble getting a refund for one of the payments. After we spoke to Fines Victoria, they received a refund.
Tags:Case example Disability parking permit withdrawn
Mary has a disability parking permit so was allowed to park for two hours in a one hour zone. However, her disability permit was not displayed on her windscreen so she received a fine. We asked the Council to re-consider. They withdrew the fine.
Tags:Case example Paying for two waste bins when only using one
Sharon did not realise she had been paying for an extra waste bin for five years. She had only been using one bin. She sought a full refund but the Council only removed the current year's charge. We got in touch with the Council and they provided a full refund.
Tags:Case example Prisoner's mother concerned for his safety
Wendy was worried for her son John. She was worried he wouldn't be safe in a mainstream prison unit. After we spoke with the prison, they re-assessed John and approved his transfer to another unit. They also allocated him a support officer.
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