Case examples
Read about similar cases to yours to find out how we could handle your complaint.
Case example Complaints about financial grants for small business
We have received more than 550 complaints about financial grants to support small business during the pandemic. The complaints are about delays and poor communication with applicants. We have asked the Department to fix errors and contact applicants to discuss their situations.
Tags:Case example Injured worker's entitlements restored and nearly $8,000 backpaid
Arjun was stuck overseas due to the COVID-19 crisis. While overseas, it was difficult for him to get a medical certificate of capacity. This meant his WorkCover agent stopped paying his entitlements. After he got his certificate, we spoke to the agent. They resumed payments and back-paid him.
Tags:Case example Council responds to request for soap dispensers in all public toilets
Cheryl was concerned that some of the public toilets in her area did not have soap dispensers. We asked her Council if they would consider installing dispensers in all local public toilets. They told us that - due to the COVID-19 pandemic - they were going to do this. We let Cheryl know.
Tags:Case example Prisoner seeking to change religion during COVID-19 pandemic
Abram, a prisoner, wanted to convert to Islam in time for Ramadan. His application needed the support of the prison's Muslim Chaplain. But the Chaplain had stopped visiting due to COVID-19. The prison accepted the Chaplain's support in writing, and Abram observed Ramadan.
Tags:Case example Ordered to attend occupational rehabilitation despite hallucinations
Lee's WorkCover agent terminated his payments because he did not attend occupational rehab. An Independent Medical Examiner had found Lee could not return to work or take part in rehabilitation. We raised Lee's case with WorkSafe. Lee's payments were reinstated and he was back-paid about $40,000.
Tags:Case example Long delay in receiving Birth Certificate
Joanne had waited three months to receive her Birth Certificate. She needed the certificate to get a passport to go on an overseas trip. We raised her request with the Registry of Births, Deaths and Marriages. They provided the certificate to Joanne and she was able to go on her trip.
Tags:Case example Nursing students disadvantaged by TAFE deferral
These students' placements were deferred by four months. The TAFE also organised for the placements to be held in regional Victoria, meaning extra costs for the students. After we discussed this case with the TAFE, they decided to pay each student $600.
Tags:Case example State Trustees client paying higher fees than he should be
Gus was paying $20 per day for aged care. He should have only been paying 51 cents. We raised this with State Trustees. Gus was reimbursed for the extra payments.
Tags:Case example Prisoner distressed by solitary confinement
Lucas was placed in solitary for his safety. He didn't want to be in solitary and had previously been safe in the general population. After we spoke with the prison, they moved Lucas out of solitary.
Tags:Case example Driver charged extra fees despite making regular payments
Yolanda was paying her $389 fine via a payment plan. Due to a processing error, Fines Victoria said she had missed a monthly payment. They charged her extra fees. We contacted Fines Victoria and they withdrew the extra fees.
Tags:Case example Kinship carer back-paid care allowance
Tina is the kinship carer of her granddaughter Amanda. She had been caring for Amanda for 18 months, but had not received a care allowance. We raised this with DHHS and she was back-paid $15,000.
Tags:Case example Worker's compensation payments reinstated
Steve's weekly payments were stopped by his WorkSafe agent. We could not see how the available medical evidence supported the agent's decision. We made enquiries with WorkSafe and the agent. Steve's payments were reinstated and he was back-paid about $20,000.
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