Resources

Resource How to ensure effective communication, discretion and flexible solutions are followed when handling complaints about public organisations

How to ensure effective communication, discretion and flexible solutions are followed when handling complaints about public organisations

• Complaint handling

Resource How to ensure good decision making has people at the centre of it

• System failures
• Complaint handling
• Human Rights

Resource Mistakes have consequences: ensuring decisions and conflict of interest responsibilities remain in check

• Councils
• Conflict of Interest

Resource How to prevent employees and contractors misusing procurement processes for personal gain

• Councils
• Conflict of Interest
• Procurement

Resource How to base good decision-making on integrity, impartiality, accountability and human rights

• Councils
• Prisons
• System failures
• Challenging behaviour

Resource How to roll out a successful grant, permit, licence or care package and eligibility requirements program

How to roll out a successful grant, permit, licence or care package and eligibility requirements program

• COVID-19
• Department of Jobs, Precincts and Regions
• Grants and funding

Resource How to provide a fair hardship relief scheme

How to provide a fair hardship relief scheme

• Councils
• Rates, charges and penalties
• COVID-19