The Victorian Ombudsman is committed to being accessible to all.

In November 2020, Vision Australia's Digital Access team provided a Statement of Accessibility for this website, after conducting an independent audit.

They confirmed this website satisfies all W3C Web Content Accessibility Guidelines (WCAG) 2.1 Level AA success criteria.

Easy English documents

Some of our key documents have been translated into Easy English.

Need assistance?

If you need particular help in communicating with us, please let us know. We will make all reasonable attempts to assist you.

  • Deaf or hearing impaired: 133 677 then 03 9613 6222 or National Relay Service
  • Telephone interpreter: 131 450
  • Translation of written documents (you can ask for a translation by calling us on 03 9613 6222 or using the contacts above).

If you have trouble using this website or would like to provide feedback, contact us on 9613 6222 or


Find out what type of complaints we take. Read answers to common questions people have about our process.

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