The Victorian Ombudsman is committed to providing an accessible website.

We aim to comply with W3C Web Content Accessibility Guidelines (WCAG) 2.1 Level AA .

In addition to using best practice publishing for accessibility, other useful features include:

  • consistent user experience on all devices, including smartphones and tablets
  • a focus on plain English content
  • simple navigation for all users.

Need assistance?

  • Deaf or hearing impaired: 133 677 then 03 9613 6222 or National Relay Service
  • Telephone interpreter: 131 450
  • Translation of written documents (you can ask for a translation by calling us on 03 9613 6222 or using the contacts above).

We will continue to review and improve the accessibility of this website.

If you have trouble using this website or would like to provide feedback, contact us on 9613 6222 or

Accessibility Action Plan

Our plan to remove barriers to our office for people with disability.

Accessibility Action Plan — Read more


Find out what type of complaints we take. Read answers to common questions people have about our process.

Complaints — Read more