Learn from us

We share our wealth of experience, learning and materials to help Victorian public organisations improve their services.


We hold workshops for employees of public organisations. Our workshops cover topics such as: good complaint handling; dealing with challenging behaviour (from the public); and conflict of interest.

Training — Workshop details

Good practice guides

We provide public organisations with guides on how they should handle complaints from the public.

Good practice guides — View guides


Read the key learnings stemming from our public reports to ensure your processes are up to date and correct.

Resources — Learn more