Learn from us
We share our wealth of experience, learning and materials to help Victorian public organisations improve their services.
We hold workshops for employees of public organisations. Our workshops cover topics such as: good complaint handling; dealing with challenging behaviour (from the public); and conflict of interest.Training — Workshop details
Good practice guides
We provide public organisations with guides on how they should handle complaints from the public.Good practice guides — View guides
Read the key learnings stemming from our public reports to ensure your processes are up to date and correct.Key learnings — Learn more