Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Featured investigation
The Ombudsman for Human Rights: A Casebook
4 Aug 2021
The Victorian Ombudsman dealt with more than 3000 complaints about human rights issues in the past year, prompting, in many cases, reversals of decisions, improved policies and other actions upholding the public’s rights.
Read moreThe Ombudsman for Human Rights: A Casebook
4 Aug 2021
The Victorian Ombudsman dealt with more than 3000 complaints about human rights issues in the past year, prompting, in many cases, reversals of decisions, improved policies and other actions upholding the public’s rights.
Read moreOur performance in 2020-21
Most complaints closed within a month
96% of complaints resolved within 30 days.
Busy year of investigations and enquiries
Over 18,000 jurisdictional complaints received - up 11.5% on previous year
Most complained about issue
Over 2400 issues related to correspondence and communication
Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.