Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Our performance in 2018-19
Most complaints closed within a month
We dealt with 89% of complaints within 30 days.
Increased number of investigations and enquiries
We made enquiries or investigated more than 5,000 cases.
Almost all recommendations adopted
98% of our recommendations to public organisations were adopted.
Investigation reports
Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance.
View all investigation reportsInvestigation report Investigation into the planning and delivery of the Western Highway duplication project
This investigation looked into whether government agencies consulted with Aboriginal people about how to protect sacred land near Ararat. We concluded that agencies did consult with official Aboriginal bodies. And that considerable efforts have been made to minimise damage.
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Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.