Dealing with complaints about government

Independent, impartial and free

Make a complaint

Complaints about an action or decision made by a Victorian public organisation

Start an online complaint

Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


Supporting Victoria’s struggling businesses

26 May 2021

12,000 struggling businesses may be entitled to up to $120 million after a Victorian Ombudsman investigation into a COVID-19 business fund managed by the Department of Jobs, Precincts and Regions administration.

Read more

Supporting Victoria’s struggling businesses

26 May 2021

12,000 struggling businesses may be entitled to up to $120 million after a Victorian Ombudsman investigation into a COVID-19 business fund managed by the Department of Jobs, Precincts and Regions administration.

Read more

Our performance in 2019-20

Most complaints closed within a month

We dealt with 89% of complaints within 30 days.

Busy year of investigations and enquiries

We made enquiries or investigated nearly 4,600 cases.

Almost all recommendations adopted

99% of our recommendations to organisations were adopted (in full or partially).

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Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

View training opportunities