Dealing with complaints about government
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Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Featured investigation
Glen Eira City Council’s approach to contractor work
24 Apr 2024
Our investigation into local councils and their approach to contractor work revealed some vast discrepancies with how councils managed their complaints with ratepayers.
Read moreGlen Eira City Council’s approach to contractor work
24 Apr 2024
Our investigation into local councils and their approach to contractor work revealed some vast discrepancies with how councils managed their complaints with ratepayers.
Read moreOur performance in 2021-22
Complaints on the rise
18,889 complaints received - a 4.6% increase
Complaint handling issues
944 complaints about COVID related public health measures
Investigations snapshot
31 investigations completed
Training opportunities
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