Dealing with complaints about government

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Complaints about an action or decision made by a Victorian public organisation

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Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


New Ombudsman investigation into WorkSafe self-insurers

1 Aug 2022

The Ombudsman has commenced an own motion investigation into the claims process followed by employers that self-insure their workers, and WorkSafe’s oversight of them.

Read more

New Ombudsman investigation into WorkSafe self-insurers

1 Aug 2022

The Ombudsman has commenced an own motion investigation into the claims process followed by employers that self-insure their workers, and WorkSafe’s oversight of them.

Read more

Our performance in 2021-22

Complaints on the rise

18,889 complaints received - a 4.6% increase

Complaint handling issues

944 complaints about COVID related public health measures

Investigations snapshot

31 investigations completed

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Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

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