Dealing with complaints about government

Independent, impartial and free

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Complaints about an action or decision made by a Victorian public organisation

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Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


Glen Eira City Council’s approach to contractor work

24 Apr 2024

Our investigation into local councils and their approach to contractor work revealed some vast discrepancies with how councils managed their complaints with ratepayers.

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Glen Eira City Council’s approach to contractor work

24 Apr 2024

Our investigation into local councils and their approach to contractor work revealed some vast discrepancies with how councils managed their complaints with ratepayers.

Read more

Our performance in 2021-22

Complaints on the rise

18,889 complaints received - a 4.6% increase

Complaint handling issues

944 complaints about COVID related public health measures

Investigations snapshot

31 investigations completed

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Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

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