Dealing with complaints about government
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Complaints about an action or decision made by a Victorian public organisation
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Featured investigation
New Ombudsman investigation into WorkSafe self-insurers
1 Aug 2022
The Ombudsman has commenced an own motion investigation into the claims process followed by employers that self-insure their workers, and WorkSafe’s oversight of them.
Read moreNew Ombudsman investigation into WorkSafe self-insurers
1 Aug 2022
The Ombudsman has commenced an own motion investigation into the claims process followed by employers that self-insure their workers, and WorkSafe’s oversight of them.
Read moreOur performance in 2021-22
Complaints on the rise
18,889 complaints received - a 4.6% increase
Complaint handling issues
944 complaints about COVID related public health measures
Investigations snapshot
31 investigations completed
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