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Featured investigation
Outsourcing small claims handling: How councils manage fairness and responsibility
18 Mar 2026
A new investigation report by the Victorian Ombudsman – Outsourcing small claims handling: How councils manage fairness and responsibility – looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.
Read the full reportOutsourcing small claims handling: How councils manage fairness and responsibility
18 Mar 2026
A new investigation report by the Victorian Ombudsman – Outsourcing small claims handling: How councils manage fairness and responsibility – looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.
Read the full reportHow we help
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