Dealing with complaints about government

Independent, impartial and free

Make a complaint

Complaints about an action or decision made by a Victorian public organisation

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Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


Politicisation of the Public Service: Issues Paper and Request for Submissions

10 May 2022

In February this year the Legislative Council passed a motion requiring the Ombudsman to investigate some matters, including issues relating to the alleged politicisation of the public service.

Read more

Politicisation of the Public Service: Issues Paper and Request for Submissions

10 May 2022

In February this year the Legislative Council passed a motion requiring the Ombudsman to investigate some matters, including issues relating to the alleged politicisation of the public service.

Read more

Our performance in 2020-21

Complaints on the rise

8500+ calls received in Q1 - a 4.5% increase

Complaint handling issues

414 complaints in Q1 about delays at agencies in dealing with complaints - a 127% increase on last quarter

Jurisdictional cases continue to rise

6677 jurisdictional cases opened in Q1 - a 14% increase to previous year

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Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

View training opportunities