Dealing with complaints about government

Independent, impartial and free

Make a complaint

Complaints about an action or decision made by a Victorian public organisation

Start an online complaint

Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Our performance in 2019-20

Most complaints closed within a month

We dealt with 89% of complaints within 30 days.

Busy year of investigations and enquiries

We made enquiries or investigated nearly 4,600 cases.

Almost all recommendations adopted

99% of our recommendations to organisations were adopted (in full or partially).

Investigation reports

Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance.

View all investigation reports
Training opportunity illustration

Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

View training opportunities