Dealing with complaints about government

Independent, impartial and free

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Complaints about an action or decision made by a Victorian public organisation

Start an online complaint

Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


The Ombudsman for Human Rights: A Casebook

4 Aug 2021

The Victorian Ombudsman dealt with more than 3000 complaints about human rights issues in the past year, prompting, in many cases, reversals of decisions, improved policies and other actions upholding the public’s rights.

Read more

The Ombudsman for Human Rights: A Casebook

4 Aug 2021

The Victorian Ombudsman dealt with more than 3000 complaints about human rights issues in the past year, prompting, in many cases, reversals of decisions, improved policies and other actions upholding the public’s rights.

Read more

Our performance in 2020-21

Most complaints closed within a month

96% of complaints resolved within 30 days.

Busy year of investigations and enquiries

Over 18,000 jurisdictional complaints received - up 11.5% on previous year

Most complained about issue

Over 2400 issues related to correspondence and communication

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Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

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