Dealing with complaints about government

Independent, impartial and free

Make a complaint

Complaints about an action or decision made by a Victorian public organisation

Start an online complaint

Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


New Ombudsman investigation into WorkSafe self-insurers

1 Aug 2022

The Ombudsman has commenced an own motion investigation into the claims process followed by employers that self-insure their workers, and WorkSafe’s oversight of them.

Read more

New Ombudsman investigation into WorkSafe self-insurers

1 Aug 2022

The Ombudsman has commenced an own motion investigation into the claims process followed by employers that self-insure their workers, and WorkSafe’s oversight of them.

Read more

Our performance in 2020-21

Complaints on the rise

8500+ calls received in Q1 - a 4.5% increase

Complaint handling issues

414 complaints in Q1 about delays at agencies in dealing with complaints - a 127% increase on last quarter

Jurisdictional cases continue to rise

6677 jurisdictional cases opened in Q1 - a 14% increase to previous year

Training opportunity illustration

Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

View training opportunities