Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation. We are currently receiving a high volume of complaints and are experiencing delays of up to two weeks in allocating complaints to our team.
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Featured investigation
Strategic plan 2025-29
28 Mar 2025
Our Strategic plan 2025-29 articulates our vision – 'Victoria is fair' – and identifies the strategic priorities that will guide our work for the years ahead.
Read the strategic planStrategic plan 2025-29
28 Mar 2025
Our Strategic plan 2025-29 articulates our vision – 'Victoria is fair' – and identifies the strategic priorities that will guide our work for the years ahead.
Read the strategic planHow we help
What does the Victorian Ombudsman do?
What to expect when filing a complaint with the Ombudsman
Deciding whether to investigate
Victorian Ombudsman 2023-24 Annual Plan
Auslan – How we help
Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.