Dealing with complaints about government
Independent, impartial and free
Our performance in 2019-20
Most complaints closed within a month
We dealt with 89% of complaints within 30 days.
Busy year of investigations and enquiries
We made enquiries or investigated nearly 4,600 cases.
Almost all recommendations adopted
99% of our recommendations to organisations were adopted (in full or partially).
Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance.View all investigation reports
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.