Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Featured investigation
Misconduct in public organisations: A casebook
9 Aug 2023
Our report, Misconduct in public organisations: A casebook, tabled today, sheds some light on our investigations into misconduct within the public sector.
Read moreMisconduct in public organisations: A casebook
9 Aug 2023
Our report, Misconduct in public organisations: A casebook, tabled today, sheds some light on our investigations into misconduct within the public sector.
Read moreOur performance in 2021-22
Complaints on the rise
18,889 complaints received - a 4.6% increase
Complaint handling issues
944 complaints about COVID related public health measures
Investigations snapshot
31 investigations completed
Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.