Dealing with complaints about government

Independent, impartial and free

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Complaints about an action or decision made by a Victorian public organisation

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Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

Featured investigation


Misconduct in public organisations: A casebook

9 Aug 2023

Our report, Misconduct in public organisations: A casebook, tabled today, sheds some light on our investigations into misconduct within the public sector.

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Misconduct in public organisations: A casebook

9 Aug 2023

Our report, Misconduct in public organisations: A casebook, tabled today, sheds some light on our investigations into misconduct within the public sector.

Read more

Our performance in 2021-22

Complaints on the rise

18,889 complaints received - a 4.6% increase

Complaint handling issues

944 complaints about COVID related public health measures

Investigations snapshot

31 investigations completed

Training opportunity illustration

Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

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