Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Featured investigation
Investigation into decision-making under the Victorian Border Crossing Permit Directions
7 Dec 2021
The Victorian Ombudsman has handed down her findings from the border permit scheme investigation.
Read moreInvestigation into decision-making under the Victorian Border Crossing Permit Directions
7 Dec 2021
The Victorian Ombudsman has handed down her findings from the border permit scheme investigation.
Read moreOur performance in 2020-21
Complaints on the rise
8500+ calls received in Q1 - a 4.5% increase
Complaint handling issues
414 complaints in Q1 about delays at agencies in dealing with complaints - a 127% increase on last quarter
Jurisdictional cases continue to rise
6677 jurisdictional cases opened in Q1 - a 14% increase to previous year
Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.