Dealing with complaints about government

Independent, impartial and free

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Complaints about an action or decision made by a Victorian public organisation

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Finding the right ombudsman

Did you know there are multiple ombudsmen? Find out which one is right for you.

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Annual Report 2021

28 Oct 2021

The Victorian Ombudsman has handed down her annual report for 2021

Read more

Annual Report 2021

28 Oct 2021

The Victorian Ombudsman has handed down her annual report for 2021

Read more

Our performance in 2020-21

Complaints on the rise

8500+ calls received in Q1 - a 4.5% increase

Complaint handling issues

414 complaints in Q1 about delays at agencies in dealing with complaints - a 127% increase on last quarter

Jurisdictional cases continue to rise

6677 jurisdictional cases opened in Q1 - a 14% increase to previous year

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Training opportunities

Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.

View training opportunities