Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Our performance in 2018-19
Most complaints closed within a month
We dealt with 89% of complaints within 30 days.
Increased number of investigations and enquiries
We made enquiries or investigated more than 5,000 cases.
Almost all recommendations adopted
98% of our recommendations to public organisations were adopted.
Investigation reports
Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance.
View all investigation reportsInvestigation report Ombudsman's recommendations - third report
This report looks into the implementation of recommendations the Ombudsman made to public organisations between April 2018-March 2020. The Ombudsman made 109 recommendations - 41 have been implemented in full, with 63 in progress.
Tags:
Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.