Mission and values
Take a look at our plans to maintain and improve our services.
Strategic plan 2025-29
Victorian Ombudsman – Strategic plan 2025–29
Strategic plan 2025-29 — Read moreReconciliation Action Plan
We are working to build closer relationships with Aboriginal and Torres Strait Islander peoples.
Reconciliation Action Plan — Further infoCode of Conduct
Our Code of Conduct sets the behaviour expected of our employees.
Code of Conduct — See CodeCustomer Satisfaction Survey
We ask people who have had contact with our office to take part in a survey.
Customer Satisfaction Survey — Survey detailsGender Equality Action Plan
The Victorian Ombudsman Gender Equality Action Plan
Gender Equality Action Plan — Learn moreDiversity, Equity and Inclusion Strategy
This Plan provides a pathway for a diverse, equitable and inclusive culture that helps our people feel a strong sense of belonging and contributes to the performance and innovation of the VO’s work.
Diversity, Equity and Inclusion Strategy — Read moreEmployee Value Proposition
Along with the VPS values, diversity, equity, and inclusion underpin the VO office’s role in promoting good governance, accountability, fairness, and integrity in the public sector for the benefit of all Victorians.
Employee Value Proposition — Read more