Mission and values
Take a look at our plans to maintain and improve our services.
Strategic Framework
This is the four-year framework that guides the overall work of our office.
Strategic Framework — View moreAccessibility Action Plan
Our plan to remove barriers to our office for people with disability.
Accessibility Action Plan — Read moreReconciliation Action Plan
We are working to build closer relationships with Aboriginal and Torres Strait Islander peoples.
Reconciliation Action Plan — Further infoCode of Conduct
Our Code of Conduct sets the behaviour expected of our employees.
Code of Conduct — See CodeCustomer Satisfaction Survey
We ask people who have had contact with our office to take part in a survey.
Customer Satisfaction Survey — Survey detailsGender Equality Action Plan
The Victorian Ombudsman Gender Equality Action Plan
Gender Equality Action Plan — The Victorian Ombudsman Gender Equality Action PlanAnnual Plans
The Ombudsman tables an Annual Plan in Parliament each year.
Annual Plans — The Ombudsman tables an Annual Plan in Parliament each year.