Mission and values
Take a look at our plans to maintain and improve our services.
Strategic Framework
This is the four-year framework that guides the overall work of our office.
Strategic Framework — View moreAccessibility Action Plan
Our plan to remove barriers to our office for people with disability.
Accessibility Action Plan — Read moreReconciliation Action Plan
We are working to build closer relationships with Aboriginal and Torres Strait Islander peoples.
Reconciliation Action Plan — Further infoCode of Conduct
Our Code of Conduct sets the behaviour expected of our employees.
Code of Conduct — See CodeCustomer Satisfaction Survey
We ask people who have had contact with our office to take part in a survey.
Customer Satisfaction Survey — Survey detailsGender Equality Action Plan
The Victorian Ombudsman Gender Equality Action Plan
Gender Equality Action Plan — Learn moreDiversity, Equity and Inclusion Strategy
This Plan provides a pathway for a diverse, equitable and inclusive culture that helps our people feel a strong sense of belonging and contributes to the performance and innovation of the VO’s work.
Diversity, Equity and Inclusion Strategy — Read more