Mission and values
Take a look at our plans to maintain and improve our services.
This is the four-year framework that guides the overall work of our office.Strategic Framework — View more
Accessibility Action Plan
Our plan to remove barriers to our office for people with disability.Accessibility Action Plan — Read more
Reconciliation Action Plan
We are working to build closer relationships with Aboriginal and Torres Strait Islander peoples.Reconciliation Action Plan — Further info
Code of Conduct
Our Code of Conduct sets the behaviour expected of our employees.Code of Conduct — See Code
Customer Satisfaction Survey
We ask people who have had contact with our office to take part in a survey.Customer Satisfaction Survey — Survey details
Gender Equality Action Plan
The Victorian Ombudsman Gender Equality Action PlanGender Equality Action Plan — The Victorian Ombudsman Gender Equality Action Plan
The Ombudsman tables an Annual Plan in Parliament each year.Annual Plans — The Ombudsman tables an Annual Plan in Parliament each year.