Careers
Want a job where you can make a positive difference in the lives of Victorians? Consider joining our team.
Current vacancies
Senior Engagement Officer (VPS 5.1)
Working collaboratively in the Engagement, Education and Prevention team, the Senior Engagement Officer reflects the Ombudsman’s commitment to work constructively with the public sector to improve public administration. Working closely with members of the Engagement, Education and Prevention team, the Senior Engagement Officer produces impactful strategic materials that support these engagements.
In line with our Strategic plan 2025–29, the Senior Engagement Officer is responsible for upholding frameworks and conducting activities that promote the Victorian Ombudsman’s through online or in person forums and events.
This is a full-time ongoing role. Applications close 11.59pm Monday 9 November 2026.
Senior Business Analyst, Service Design (VPS 6.1)
The Senior Business Analyst, Service Design, provides expert leadership across the organisation in the evidence-based analysis and design of services, processes, ways of working, and technology-enabled improvements. The role combines expertise in business analysis, service design, process improvement and technology adoption to assess current-state performance, understand the needs of service users and staff, define future-state services and outcomes, develop solution designs, and translate business needs into clear, practical requirements for delivery.
This is a full-time ongoing role. Applications close 11.59pm Monday 9 November 2026.
Senior Project Manager, Technology and Enablement (VPS 6.1)
The Senior Project Manager, Technology and Enablement, leads end-to-end technology-enabled business change in accordance with organisational priorities, governance arrangements, delegated authority and applicable Victorian public sector obligations.
Working collaboratively with business owners, affected users, executive sponsors, delivery teams, specialist advisers and suppliers, the role plans and delivers fit-for-purpose, accessible and sustainable solutions within approved scope, schedule, budget, quality and risk parameters.
This is a full-time fixed-term role (12 months). Applications close 11.59pm Monday 9 November 2026.
Managing Principal Solicitor (VPS 6.1)
Reporting to the General Counsel and Director, Legal, the Managing Principal Solicitor performs a key role in ensuring the Victorian Ombudsman office complies with its obligations under the Ombudsman Act 1973 and is responsible for leading the delivery of outcomes focused expert legal advice.
The Managing Principal Solicitor will draw upon their knowledge of administrative law principles to provide critical expert legal support to all areas of our organisation by preparing succinct and practical legal advice, drafting correspondence and court documents, and consulting across the organisation.
This is a full-time ongoing role. Applications close 11.59pm Monday 9 November 2026.
Risk and Performance Analyst (VPS 5.1)
The Strategy, Risk and Performance team supports the Ombudsman to provide strategic direction and govern the VO to effectively manage its risks and achieve its objectives.
This role is responsible for maintaining and improving risk management and organisational performance frameworks, guiding the organisation to design risk, control, and performance indicators, interpreting data to identify trends, issues, causes, corrective action, improvement opportunities and predict future performance, and providing expert risk and performance insights.
This is a full-time ongoing role. Applications close 11.59pm Monday 9 November 2026.
Strategy and Business Improvement Officer (VPS 5.1)
The Strategy, Risk and Performance team supports the Ombudsman to provide strategic direction and govern the VO to effectively manage its risks and achieve its objectives.
The Strategy and Business Improvement Officer is responsible for strategic and annual planning, supporting strategy implementation and governance and driving business improvement. The role maintains and implements planning and project management frameworks, monitors the external operating environment, and helps translate strategy into operational plans.
This is a full-time ongoing role. Applications close 11.59pm Monday 9 November 2026.
Work with the Ombudsman
We are an equal opportunity employer. Our commitment is to provide an inclusive, accessible and safe work environment.
We value diversity and are open to applications from people of all:
- ages
- genders
- sexual orientations
- religions
- cultures including Aboriginal and Torres Strait Islander people.
VO staff member Ben reveals what he loves most about working at the Victorian Ombudsman
We show our commitment to an inclusive workplace through:
- our reconciliation action plan
- acknowledging, supporting and participating in awareness days.
We treat all applicants respectfully and fairly in every stage of the employee cycle.
Everyone who works for us is bound by the Code of Conduct for Victorian Public Sector Employees of Special Bodies.
Flexible workplace
The Victorian Ombudsman supports employees to balance their work and life commitments.
We consider all requests for flexible working arrangements in line with operational requirements. The types of flexibility may differ from role to role.
Dylan, an accountant for the Victorian Ombudsman, outlines how he balances full time work with his studies.
Intern placement program
Follow Alexia on her journey from a student intern to a full time Victorian Ombudsman employee.
Victorian Ombudsman has partnered with the University of Melbourne and Monash University to offer students studying a Bachelor of Laws or higher qualification the chance to apply for a student placement in our office. To qualify you must have already completed the Administrative Law subject as part of your degree. You can Apply for a student placement program through your university.
Complaints Officer Maddison reflects on her first 6 months at the Victorian Ombudsman.
Employee Value Proposition
Contact us for more information
For more information about the recruitment process, student placements and a career at Victorian Ombudsman, contact our People and Culture team at people@ombudsman.vic.gov.au