APOR 2023
Victorian Ombudsman Deborah Glass OBE (APOR President) warmly invites you to this year’s annual Australasia & Pacific Ombudsman Region Conference and member meeting.

What you need to know about APOR 2023
Order of events: 2023 APOR conference and Victorian Ombudsman 50th
APOR conference dinner | Monday 30 October 2023 From 5.30pm | Level 12, 570 Bourke Street (Charter Hall business centre) |
APOR conference | Tuesday 31 October 2023 9am – 3.45pm | Treetops function centre, Melbourne Museum |
Victorian Ombudsman 50th anniversary event | Tuesday 31 October 2023 6.00pm – 8.00pm | Government House 1 Government House Drive Melbourne Victoria 3004 |
APOR members meeting | Wednesday 1 November 2023 9.00am – 12.30pm | Victorian Ombudsman's Office Level 2, 570 Bourke Street, Melbourne |
Monday 30 October 2023
Start time: 5.30pm
Venue: Level 12, 570 Bourke Street (Charter Hall business centre)
Program
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Date: Tuesday 31 October 2023
Time: Arrive 8:45am for a 9:00am start. Concludes at 3:45pm
Venue: Treetops function centre, Melbourne Museum 11 Nicholson Street, Carlton
Travelling to the conference venue by public transport
Plan your trip using PTV's Journey Planner . Transport options include:
- Tram route 86 or tram route 96 to Stop 11 Melbourne Museum, corner of Nicholson and Gertrude Streets (Some tips to stay safe while on board or around trams)
- Free City Circle Tram to Victoria Parade
- City loop train to Parliament Station
- Bus routes 250, 251 and 402 to Rathdowne Street
Travelling to the conference venue by car
Located under Melbourne Museum, the car park is open seven days a week from 5.30am to midnight daily. Enter via Rathdowne Street or Nicholson Street. Book your car park online.
Melbourne Museum Car Park rates:
- Flexi bird (Monday–Friday) - $14 (enter between 5.30am–10am and exit before midnight).
Day rate Monday–Friday (enter between 10am–4pm)
- 0–1 hour $14
- 1–2 hours $23
- 2–3 hours $33
- 3–4 hours $43
- 4+ hours $43
Date: Tuesday 31 October 2023
Time: 6:00pm for 6:30pm start
Venue: Government House. 1 Government House Drive, Melbourne, Victoria 3004
Date: Wednesday 1 November 2023
Time: 9.00am – 12.30pm
Venue: Victorian Ombudsman's Office. Level 2, 570 Bourke Street, Melbourne
NB – we will add the agenda and other information under APOR Members’ Meeting once agenda is finalised.
- Adina Apartment Hotel Melbourne , 189 Queen Street, Melbourne
- Oaks Melbourne on William Suites , 350 William Street, Melbourne
- Quest Southbank , 12-16 Kavanagh Street, Southbank, Melbourne
- Holiday Inn Express Melbourne , Little Collins Street, Melbourne
- Le Meridien Melbourne , 20 Bourke Street, Melbourne
- Pullman Melbourne on Swanston , 195 Swanston Street, Melbourne
- Mantra on Russell , 222 Russell Street, Melbourne
- Novotel Melbourne Central , 399 Little Lonsdale Street, Melbourne
Options to travel from the Airport to Melbourne CBD:
- Chauffeur / Hire car: Chauffeur/Hire cars can be pre-arranged to meet you at any of our terminals. Drivers will meet at the Chauffeur/Hire cars meeting points inside the airport. The fee is agreed to in advance as there is no meter in the vehicle. Chauffeur/Hire cars must be pre-arranged as there are no service desks at the airport.
- Taxi: Taxi ranks are located close to all Terminals. The Melbourne CBD is approximately a 30-minute fare from Melbourne Airport. Expect to pay between $55 and $80 one way.
- Car rental: Various car rental options are available at the airport. It is recommended you book ahead of time. More information is available here.
- SkyBus: Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7.
More information about travel to and from Melbourne airport is here.
Melbourne, the vibrant capital city of Victoria, is known for its thriving arts scene, iconic laneways adorned with street art, and an obsession with coffee. The city exudes a unique charm and offers a diverse range of experiences.
Exploring the bustling Queen Victoria Market, wander the beautiful Royal Botanic Gardens or visit some of its landmark cultural centres – the National Gallery of Victoria, the Melbourne Museum or Federation Square. With its multicultural atmosphere, world-class dining, and a calendar filled with events and festivals, Melbourne never fails to captivate visitors. It is a city that embraces creativity, celebrates diversity, and leaves a lasting impression on all who visit.
Here are some suggestions for things to do in Melbourne if you plan to extend your stay:
- Explore the Royal Botanic Gardens: Enjoy the beautiful spring blooms in the Royal Botanic Gardens. Take a leisurely stroll, have a picnic, or join a guided tour to learn about the diverse plant species.
- Visit the Melbourne Zoo: Spend a day at the Melbourne Zoo and encounter a wide range of animals from around the world. Explore the exhibits, attend animal feedings, and learn about conservation efforts.
- Discover Street Art in Fitzroy: Take a walk through the vibrant neighbourhood of Fitzroy and admire its colourful street art. Brunswick Street and nearby laneways are filled with captivating murals and urban art.
- Explore the Queen Victoria Market: Visit the iconic Queen Victoria Market, the largest open-air market in the Southern Hemisphere. Browse through a vast array of fresh produce, local crafts, clothing, and international food stalls.
- Take a Trip to the Great Ocean Road: If you have a day or two to spare, consider a trip along the stunning Great Ocean Road. Marvel at the famous Twelve Apostles rock formations, explore charming coastal towns, and enjoy breathtaking ocean views.
- Attend the Melbourne Cup Carnival: If you're a fan of horse racing, don't miss the world-famous Melbourne Cup Carnival. Held annually on the first Tuesday of November, this four-day event features thrilling races, fashion, and entertainment.
- Enjoy the Beaches: Melbourne is surrounded by beautiful beaches. Visit St Kilda Beach for its lively atmosphere, relax at Brighton Beach with its iconic colourful bathing boxes, or venture further out to the Mornington Peninsula for pristine coastal scenery.
- Explore the National Gallery of Victoria: Immerse yourself in art and culture at the National Gallery of Victoria (NGV). The gallery houses an extensive collection of local and international artworks, including paintings, sculptures, and installations.
- Visit Federation Square: The square’s architectural design, featuring unique angular structures, draws attention. The square hosts various events, festivals, and cultural exhibitions, making it a vibrant hub for locals and tourists. Its highlights include art galleries, cafes, and interactive digital experiences.
- Take a Yarra River Cruise: Enjoy a scenic cruise along the Yarra River, taking in Melbourne's skyline from a different perspective. Some cruises offer dining options, making it a delightful way to relax and experience the city.
October in Melbourne brings a delightful transition from spring to summer. The weather tends to be mild and pleasant, with average temperatures ranging from around 10 to 20 degrees Celsius (50 to 68 degrees Fahrenheit).
But, be warned, Melbourne is the city where the locals always prepare for “four seasons in one day”. Come prepared for all seasons as you just might get them!