Current investigations

Each year, the Ombudsman undertakes about 40 formal investigations. Some investigations are announced publicly. Others are conducted in private.

Ombudsman Deborah Glass has announced investigations into the three matters outlined below.

When each investigation is finished, Ms Glass will table a report in the Victorian Parliament and publish her findings on this website.

In addition, the Ombudsman is also conducting investigations resulting from Public Interest Disclosures . These investigations are confidential until and if a report is tabled in the Parliament.

Investigation into allegations of branch stacking, misconduct and other matters.

We are undertaking this investigation in collaboration with the Independent Broad-based Anti-corruption Commission (IBAC).

This investigation will look into allegations of serious misconduct and corruption involving Victorian public officers.

More information: IBAC and Ombudsman to collaborate on investigation into allegations of branch stacking, misconduct and other matters

Complaints about financial grants for small business

We have received more than 550 complaints about financial grants to support small business during the pandemic. These grants are managed by the Department of Jobs, Precincts and Regions.

Given the large number of complaints, the Ombudsman has decided to investigate to see if the Department has made errors. We may also be able to assist the Department in improving its practices and procedures for receiving and managing applications for grants.

More information: Complaints about financial grants for small business

Investigation into how councils are responding to ratepayers in financial hardship

In light of the COVID-19 pandemic, Victorian Ombudsman Deborah Glass has begun investigating how Victoria’s 79 local councils are responding to ratepayers in financial hardship.

The investigation is considering issues including:

  • whether information about councils’ financial hardship assistance is easily accessible for ratepayers
  • whether councils’ financial hardship assistance is fair and reasonable, and whether councils apply that assistance appropriately
  • how councils’ hardship assistance schemes compare with best practice, for example in electricity, gas and water hardship schemes and State Government schemes
  • what councils can learn from COVID-19 relief schemes to improve responses to financial hardship in future.
More information: Investigation launched into how councils are responding to ratepayers in financial hardship