Each year, the Ombudsman undertakes about 40 formal investigations. Some investigations are announced publicly. Others are conducted in private.
Ombudsman Deborah Glass has announced investigations into the matters outlined below.
When each investigation is finished, Ms Glass will table a report in the Victorian Parliament and publish her findings on this website.
Investigation into public and community housing complaint handling
The Victorian Ombudsman has launched an investigation into how public and community housing complaints are handled in a bid to improve processes and ensure fairness.
The investigation will examine if the current complaint handling processes are effective, fair and sufficiently tenant focused.
The Ombudsman's office has been monitoring complaints about public housing and community housing over the past year, during which time the Ombudsman received more than 1000 housing complaints.
The issues raised by these complaints are also being considered in light of the Social Housing Regulation Review recently commissioned by the State Government, with which the office has liaised following the release in December 2021 of the review’s interim report.
Investigation into allegations of branch stacking, misconduct and other matters.
We are undertaking this investigation in collaboration with the Independent Broad-based Anti-corruption Commission (IBAC).
This investigation will look into allegations of serious misconduct and corruption involving Victorian public officers.