Legislation and policies

Legislation

Our work and decision making is guided by the Ombudsman Act 1973 (Vic). It details the Ombudsman's roles and functions.

Some of the other legislation that directs the work we do – and how we do it – includes:

• Public Interest Disclosures Act 2012 (Vic)
• Charter of Human Rights and Responsibilities Act 2006 (Vic)
• Privacy and Data Protection Act 2014 (Vic)
• Independent Broad-based Anti-corruption Commission Act 2011 (Vic)
• Victorian Inspectorate Act 2011 (Vic)
• Constitution Act 1975 (Vic)

Other legislation gives the Ombudsman powers to take complaints about specific matters:

• Terrorism (Community Protection) Act 2003 (Vic)
  
• Corrections Act 1986 (Vic)

Code of Conduct

Integrity and responsiveness are some of our key values. We follow a code which sets out the behaviour expected of our employees.

Read our Code of Conduct

Gifts, Benefits and Hospitality Policy and Register

We have a policy which sets out how the Ombudsman, her staff and contractors respond to offers of Gifts, Benefits and Hospitality.

Each financial year, we publish a register of offered gifts, benefits and hospitality.

Read our Gifts, Benefits and Hospitality Policy and Register

Travel Policy and Executive Travel Register

The Victorian Ombudsman (VO) has adopted the Victorian Public Service (VPS) Travel Policy. All VO staff who undertake travel and travel approvers, are accountable for compliance with this policy.

View our policy and travel register

Human Rights Policy

We have an important role to play in protecting the human rights of Victorians.

Read our Human Rights Policy

Privacy Statement

We value your privacy and personal information.

Personal information provided by you will not be disclosed other than when this is consistent with the principles in the Privacy and Data Protection Act 2014 and other applicable legislation.

Read our Privacy Statement

Public Interest Disclosure Policy

We encourage people to report improper conduct in the public sector. This policy sets out the steps we take to handle 'public interest disclosures'.

It also outlines the procedures for dealing with public interest disclosures made about our staff. Read our Public Interest Disclosure Policy.

Service Delivery Charter

Our Charter sets out the service standards you can expect from us when you contact us.

We hold ourselves accountable to these standards. Read our Service Delivery Charter .

Other relevant policies