Legislation and policies

Find out more about the legislation and polices that guide us.

Legislation

Our work and decision making is guided by the Ombudsman Act 1973 (Vic). It details the Ombudsman's roles and functions.

Some of the other legislation that directs the work we do - and how we do it - includes:

Other legislation gives the Ombudsman powers to take complaints about specific matters:

Code of Conduct

Integrity and responsiveness are some of our key values. We follow a code which sets out the behaviour expected of our employees.

Read our Code of Conduct .

Human Rights Policy

We have an important role to play in protecting the human rights of Victorians.

Read our Human Rights Policy

Privacy Statement

We value your privacy and personal information.

Personal information provided by you will not be disclosed other than when this is consistent with the principles in the Privacy and Data Protection Act 2014 and other applicable legislation.

Read our Privacy Statement.

Public Interest Disclosure Policy

We encourage people to report improper conduct in the public sector. This policy sets out the steps we take to handle 'public interest disclosures'.

It also outlines the procedures for dealing with public interest disclosures made about our staff. Read our Public Interest Disclosure Policy.

Service Delivery Charter

Our Charter sets out the service standards you can expect from us when you contact us.

We hold ourselves accountable to these standards. Read our Service Delivery Charter .

Gifts, Benefits and Hospitality Register

It is important that we maintain high levels of integrity and public trust.

In some cases, a gift, benefit or hospitality might look like special treatment. This could result in a conflict of interest.

Under our policy, the Ombudsman, her staff and contractors must:

  • declare all offers of gifts, benefits and hospitality
  • decline non-token offers of gifts, benefits and hospitality
  • seek approval to accept the offer where an exemption applies.

    All offers worth more than $25 are non-token offers.

    Each financial year, we publish a register of offered gifts, benefits and hospitality.

    Gifts, Benefits and Hospitality Register 2018-19

    Date of Offer

    Offer to

    Offer Type

    Offer Description

    Estimated / Actual Value*

    Organisation

    Cumulative value of offers made**

    Outcome

    16/08/2018

    Ombudsman

    Gift

    Mount Zero Organic Olive Oil

    $35

    Coroners Court

    $35

    Raffled with proceeds donated to charity

    10/10/2018

    Ombudsman

    Gift

    Ticket to dinner

    $165

    Monash University

    $165

    Declined

    23/11/2018

    Ombudsman

    Gift

    Mug

    $20

    King and Wood Mallesons

    $120

    Raffled with proceeds donated to charity

    23/11/2018

    Ombudsman

    Benefit

    $100 donation on VO’s behalf to a community service organisation

    $100

    King and Wood Mallesons

    $120

    Donated to charity

    1/03/2019

    Ombudsman

    Gift

    Indigenous Artist Book

    $58

    Office of the Public Advocate

    $58

    Raffled with proceeds donated to charity

    13/06/2018

    Ombudsman

    Gift

    Hill of Content Book Voucher

    $50

    Victorian Council of Social Services

    $50

    Raffled with proceeds donated to charity

    8/03/2019

    Chief Information Officer

    Gift

    $100 Myer Voucher

    $100

    Integral

    $100

    Raffled with proceeds donated to charity

    4/04/2019

    Chief Information Officer

    Gift

    Power Bank Mug, Notebook and Pen, Hand Sanitiser

    $40

    Liquid Learning

    $40

    Retained by office

    * Offer value of $25 or less is defined as a Token Offer. Token offers can be retained by the recipient where there is no conflict of interest or business association.

    **Cumulative value is the sum of all offers made by the same individual or organisation over a financial year.

    Gifts, Benefits and Hospitality Register 2017-18

    Date of Offer

    Offer to

    Offer Type

    Offer Description

    Estimated / Actual Value*

    Organisation

    Cumulative value of offers made**

    Outcome

    4/07/2017

    Data Program Manager

    Gift

    Free attendance at FST Gov Melbourne conference on 20 July. The conference was about the use of IT and data within public sector organisations and is directly related to the recipient's role, particularly discussions regarding open data. The recipient attended in a paid capacity the previous year.

    $295

    FST Gov

    $295

    Retained by Recipient

    The staff member was counselled in relation to accepting gifts contrary to the VO Gifts Benefits and Hospitality Policy.

    8/08/2017

    Data Program Manager

    Gift

    Free attendance at a Chief Data & Analytics Officer Melbourne conference and Data Governance Focus Day, held on the 4 - 6 September. The conference was about analytics, governance, reporting and use of data within organisations, and is directly related to the recipient's role.

    $2,999

    Corinium Intelligence

    $2,999

    Retained by Recipient

    The staff member was counselled in relation to accepting gifts contrary to the VO Gifts Benefits and Hospitality Policy.

    18/09/2017

    Data Program Manager

    Hospitality

    Free attendance to the Friends of Portable dinner held on 4 October

    $50

    Portable - private company

    $50

    Declined

    26/02/2018Deputy OmbudsmanGift

    Free ticket to attend International Women's Day breakfast

    $85Office of the Public Advocate and Mental Health Complaints Commissioner$85Retained by recipient
    7/05/2018Ombudsman

    Gift

    $100 donation to Rotary$100Women in Rotary$100Donated to charity
    31/05/2018Investigation OfficerGiftNotebook and pen$10Victorian Law Foundation$30Raffled with proceeds donated to charity
    31/05/2018OmbudsmanGiftNotebook and pen$10Victorian Law Foundation$30Raffled with proceeds donated to charity

    31/05/2018

    Investigation Officer

    Gift

    Notebook and pen$10Victorian Law Foundation$30

    Raffled with proceeds donated to charity

    22/06/2018Senior Investigation OfficerGiftBottle of wine$20Adviceline Injury Lawyers$40Declined
    22/06/2018Senior Investigation OfficerGiftBottle of wine$20Adviceline Injury Lawyers$40Declined

    * Offer value of $25 or less is defined as a Token Offer. Token Offers can be retained by the recipient where there is no conflict of interest or business association.

    **Cumulative value is the sum of all offers made by the same individual or organisation over a financial year.


    About us

    Information about Ombudsman Deborah Glass, our mission and values, our annual reports, and service plans.

    About us — Read more

    Complaints

    Find out what type of complaints we take. Read answers to common questions people have about our process.

    Complaints — Read more