Reconciliation Action Plan

We want to be an organisation that Aboriginal and Torres Strait Islander people trust and are willing to approach. Our Reconciliation Action Plan sets out actions we are taking to establish respectful relationships.

Download Action Plan


Download Action Plan

In 2017, the Victorian Ombudsman launched our first Reconciliation Action Plan (RAP).

The RAP program’s framework of relationships, respect, and opportunities emphasises not only the importance of fostering consultation and collaboration with Aboriginal and Torres Strait Islander peoples and communities, but also empowering and enabling staff to contribute to this process, as well.

Gathering Strength to Make Change - Garry Scott

About us

Information about Ombudsman Deborah Glass, our mission and values, our annual reports, and service plans.

About us — Read more


Find out what type of complaints we take. Read answers to common questions people have about our process.

Complaints — Read more