Other ombudsmen
If we aren't able to assist you with your concerns or complaint, there are other organisations that may be able to help.
Australian Financial Complaints Authority
This Authority considers complaints about banking, credit and loans, insurance, financial advice and superannuation.
Visit the Australian Financial Complaints AuthorityCommonwealth Ombudsman
This Ombudsman considers complaints about private health insurance.
Visit the Commonwealth OmbudsmanComplaints about car services
Consumer Affairs Victoria
This Organisation helps Victorians resolve disputes around buying or selling a car, repairs and maintenance.
Visit Consumer Affairs VictoriaComplaints about housing and property services
Domestic Building Dispute Resolution Victoria
This independent Government agency resolves disputes between builders and home owners.
Visit Domestic Building Dispute Resolution VictoriaConsumer Affairs Victoria
This Organisation helps Victorians resolve disputes between tenants and private landlords.
Visit Consumer Affairs Victoria for more information on resolving renting disputesComplaints about products and services
Consumer Affairs Victoria
This Organisation helps Victorians resolve disputes with businesses around refunds, repairs, and returns. They also deal with complaints about businesses such as real estate agents, funeral homes and debt collectors.
Visit Consumer Affairs VictoriaComplaints about Travel services
Consumer Affairs Victoria
This Organisation provides advice on your rights when you book and do not get what you paid for.
Visit Consumer Affairs VictoriaAirline Customer Advocate
This Advocate can help resolve complaints from customers of major Australian airlines including Qantas, Jetstar, Virgin Australia, Tiger Air and Rex.
Visit the Airline Customer AdvocateAustralian Financial Complaints Authority
This Authority handles complaints about travel and ticket insurance.
Visit the Australian Financial Complaints AuthorityComplaints about your NDIS plan/funding
National Disability Insurance Agency
If you think a decision the NDIA has made about you is wrong, ask the NDIA to review its decision.
Visit the National Disability Insurance AgencyCommonwealth Ombudsman
If you have already contacted the NDIA and are unhappy with its response, this Ombudsman handles complaints about the NDIA.
Visit the Commonwealth OmbudsmanComplaints about your NDIS service
NDIS Quality and Safeguards Commission
This Commission handles complaints about NDIS services or supports which were not delivered to an appropriate standard.
Visit the NDIS Quality and Safeguards CommissionComplaints about NDIA
Commonwealth Ombudsman
This Ombudsman handles complaints about the National Disability Insurance Agency (NDIA).
Visit the Commonwealth OmbudsmanComplaints about your disability worker
Victorian Disability Worker Commission
This Commission takes complaints about all disability workers in Victoria, regardless of who funds them.
Visit the Victorian Disability Worker CommissionComplaints about specialist disability accommodation
Consumer Affairs Victoria
This Organisation handles complaints about Specialist Disability Accommodation providers who are funded by the NDIS.
Visit Consumer Affairs VictoriaEnergy and Water Ombudsman
This Ombudsman resolves disputes between Victorians and their energy and water companies.
Visit the Energy and Water OmbudsmanOffice of the Victorian Information Commissioner
This Commissioner handles complaints about how the Victorian government organisations (such as government departments and councils) have responded to Freedom of Information requests.
Visit the Office of the Victorian Information CommissionerCommonwealth Ombudsman
This Ombudsman handles complaints about Commonwealth Government services eg Centrelink, Child Support, Immigration and the National Disability Insurance Agency. They also help resolve disputes about private health insurance.
Visit the Commonwealth OmbudsmanInspector-General of Taxation
This Ombudsman investigates complaints about the Australian Taxation Office (ATO) or the Tax Practitioners Board (TPB).
Visit the Inspector-General of TaxationVictorian Legal Services Commissioner
This Commissioner assists Victorians who have complaints about lawyers and other legal professionals.
Visit the Victorian Legal Services CommissionerTelecommunications Industry Ombudsman
This organisation helps fix complaints about landline telephone, mobile and internet services.
Visit the Telecommunications Industry OmbudsmanIndependent Broad-based Anti-corruption Commission
This Commission handles complaints about the conduct of Victoria Police.
Visit the Independent Broad-based Anti-corruption CommissionPublic Transport Ombudsman
This organisation takes complaints about public transport across Victoria. Your complaint may be about delayed or cancelled bus, train or tram services; myki and public transport ticketing issues; public transport staff including Authorised Officers; or other matters such as public transport maintenance and construction.
Visit the Public Transport OmbudsmanCommonwealth Ombudsman
This Ombudsman investigates complaints about VET FEE-HELP and VET Student Loans.
Visit the Commonwealth OmbudsmanVictorian Registration & Qualifications Authority
This Authority can investigate complaints about some registered providers.
Visit the Victorian Registration & Qualifications AuthorityAustralian Skills Quality Authority
This Authority can investigate complaints about some registered providers.
Visit the Australian Skills Quality AuthorityIf your university or TAFE is outside Victoria
This page has contact details for state and territory Ombudsmen across Australia
Visit the Commonwealth Ombudsman