Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community.

News updates

Training update

In the interest of community health, we have cancelled our April 2020 workshops on Good Complaint Handling and Dealing with Challenging Behaviour.

We are contacting people who were booked in to these workshops to make alternative arrangements.

We are still accepting bookings for our June 2020 workshops. We will monitor government and public health advice and respond accordingly closer to those dates.


Looking for in-house and customised training?

You can still contact us to discuss holding training at your workplace later in 2020. We'll be able to come to you wherever you are in Victoria. We can tailor our training to suit your organisation's needs.

Enquire now