Training
Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community.
Training Good complaint handling
This half-day workshop will equip you to respond confidently to complaints and to learn from them. Ideal for anyone who handles or investigates complaints from the public.
| Dates | 29 October, 8 December 2020 |
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| Time | 9.30am - 1pm |
| Location | Delivered online |
| Price | $385 (incl. GST) |
Training Dealing with challenging behaviour
Discover strategies to prevent or de-escalate challenging behaviour from the public in this full-day workshop. Suitable for anyone who handles or manages complaints, including front line staff, team leaders and managers.
| Dates | 8 October, 10 November, 1 December 2020 |
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| Time | 9.30am - 4pm |
| Location | Delivered online |
| Price | $715 (incl. GST) |
Training Conflict of interest risks - lessons from the Ombudsman
In this half-day workshop, you'll learn skills in identifying, avoiding and managing conflicts of interest. All public sector employees should be alert to the dangers posed by conflicts of interest.
| Dates | 24 November 2020 |
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| Time | 9.30am - 1pm |
| Location | Delivered online |
| Price | $385 (inc GST) |
Looking for in-house and customised training?
You can contact us to discuss customised training. We can tailor our training to suit your organisation's needs.