Training
Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community.
Training Dealing with challenging behaviour
Discover strategies to prevent or de-escalate challenging behaviour from the public in this full-day workshop. Suitable for anyone who handles or manages complaints, including front line staff, team leaders and managers.
| Dates | 23 February, 22 April, 25 May, 24 June 2021 |
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| Time | 9.30am - 4pm |
| Location | February, April and June sessions online. May session will be in person (570 Bourke Street, Melbourne) |
| Price | $715 (incl. GST) |
Training Good complaint handling
This half-day workshop will equip you to respond confidently to complaints and to learn from them. Ideal for anyone who handles or investigates complaints from the public.
| Dates | 11 February, 25 March, 4 May 2021 |
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| Time | 9.30am - 1pm |
| Location | February and May sessions will be provided online. March session will be in person (570 Bourke Street, Melbourne) |
| Price | $385 (incl. GST) |
Training Conflict of interest risks - lessons from the Ombudsman
In this half-day workshop, you'll learn skills in identifying, avoiding and managing conflicts of interest. All public sector employees should be alert to the dangers posed by conflicts of interest.
| Dates | 4 March, 8 June 2021 |
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| Time | 9.30am - 1pm |
| Location | March session - online. June session in person (570 Bourke Street, Melbourne) |
| Price | $385 (inc GST) |
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Looking for in-house and customised training?
You can contact us to discuss customised training. We can tailor our training to suit your organisation's needs.