Training
Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community.
Training Dealing with challenging behaviour
Discover strategies to prevent or de-escalate challenging behaviour from the public in this full-day workshop. Suitable for anyone who handles or manages complaints, including front line staff, team leaders and managers.
| Dates | 20 July, 24 August, 5 October, 23 November 2021 |
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| Time | 9.30am - 4pm |
| Location | 20 July and 5 October - Online | 24 August and 23 November - In person |
| Price | $715 (incl. GST) |
Training Good complaint handling
This half-day workshop will equip you to respond confidently to complaints and to learn from them. Ideal for anyone who handles or investigates complaints from the public.
| Dates | 13 July, 10 August, 8 September, 7 October, 13 October, 2 December 2021 |
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| Time | 9.30am - 1pm (unless otherwise stated) |
| Location | 13 July, 7 October - online | All other dates in person – see registration page for details |
| Price | $385 (incl. GST) |
Training Conflict of interest risks - lessons from the Ombudsman
In this half-day workshop, you'll learn skills in identifying, avoiding and managing conflicts of interest. All public sector employees should be alert to the dangers posed by conflicts of interest.
| Dates | 5 August, 2 September, 9 September, 14 October, 30 November 2021 |
|---|---|
| Time | 9.30am - 1pm (unless otherwise stated) |
| Location | See registration page for details |
| Price | $385 (inc GST) |
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Looking for in-house and customised training?
You can contact us to discuss customised training. We can tailor our training to suit your organisation's needs.