Training
Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community.
Training Dealing with complex behaviour
Discover strategies to prevent or de-escalate complex behaviour from the public in this full-day workshop. Suitable for anyone who handles or manages complaints, including front line staff, team leaders and managers.
| Dates | 8 and 20 September; 6 and 25 October |
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| Time | 9.30am - 4pm |
| Location | Check registration page for in person or online delivery |
| Price | $715 (incl. GST) |
Training Good complaint handling
This half-day workshop will equip you to respond confidently to complaints and to learn from them. Ideal for anyone who handles or investigates complaints from the public.
| Dates | 13 September; 4 October |
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| Time | 9.30am - 1pm (unless otherwise stated) |
| Location | Online delivery |
| Price | $385 (incl. GST) |
Training Conflict of interest risks - lessons from the Ombudsman
In this half-day workshop, you'll learn skills in identifying, avoiding and managing conflicts of interest. All public sector employees should be alert to the dangers posed by conflicts of interest.
| Dates | 30 August; 22 September; 20 October |
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| Time | 9.30am - 1pm (unless otherwise stated) |
| Location | Online delivery |
| Price | $385 (inc GST) |
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Looking for in-house and customised training?
You can contact us to discuss customised training. We can tailor our training to suit your organisation's needs.