Training
Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community.
Training Conflict of interest risks - lessons from the Ombudsman
In this half-day workshop, you'll learn skills in identifying, avoiding and managing conflicts of interest. All public sector employees should be alert to the dangers posed by conflicts of interest.
| Dates | 18 June 2020 |
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| Time | 9.30AM - 1PM |
| Location | Level 2, 570 Bourke Street, Melbourne |
| Price | $385 (incl. GST) |
Training Dealing with challenging behaviour
Discover strategies to prevent or de-escalate challenging behaviour from the public in this full-day workshop. Suitable for anyone who handles or manages complaints, including front line staff, team leaders and managers.
| Dates | 2 June 2020 |
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| Time | 9.30AM - 4PM |
| Location | Level 2, 570 Bourke Street, Melbourne |
| Price | $715 (incl. GST) |
Training Good complaint handling
This half-day workshop will equip you to respond confidently to complaints and to learn from them. Ideal for anyone who handles or investigates complaints from the public.
| Dates | 16 June 2020 |
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| Time | 9.30AM - 1PM |
| Location | Level 2, 570 Bourke Street, Melbourne |
| Price | $385 (incl. GST) |
Training update
In the interest of community health, we have cancelled our April 2020 workshops on Good Complaint Handling and Dealing with Challenging Behaviour.
We are contacting people who were booked in to these workshops to make alternative arrangements.
We are still accepting bookings for our June 2020 workshops. We will monitor government and public health advice and respond accordingly closer to those dates.
Looking for in-house and customised training?
You can still contact us to discuss holding training at your workplace later in 2020. We'll be able to come to you wherever you are in Victoria. We can tailor our training to suit your organisation's needs.