Our commitment to Victoria’s public sector is to share our experience, learning and materials to help improve service standards to our community.

News updates

Training update

Due to the covid-19 shutdown, we are only running one workshop in June and it will be run remotely. It is a workshop on Conflict of Interest risks (see above).

Our workshops on Good Complaint Handling and Dealing with Challenging Behaviour are on hold while we adapt them for remote delivery.

In the meantime, we have developed three free 30 minute webinars:

  • Conflict of interest risks (next date 11 June at 2pm)
  • Dealing with challenging behaviour (next date 2 July at 2pm)
  • Good complaint handling (next date 7 July at 2pm)

If you are interested in registering for one or all of these webinars, contact


Looking for in-house and customised training?

You can contact us to discuss holding training at your workplace later in 2020. We'll be able to come to you wherever you are in Victoria. We can tailor our training to suit your organisation's needs.

Enquire now