Behind the scenes ... Ombudsman complaint handling

Go behind the scenes and hear how our leaders in the Ombudsman’s office handle the complaints process. See complaint resolution from different perspectives by joining our panellists:

  • Deborah Glass, Victorian Ombudsman
  • Ben Zika, Principal Officer, Complaints Strategy
  • Michael Heffernan, Principal Officer, Alternative Dispute Resolution.

The online webinar will be held June 1, 2023 at 12pm.

Registration for this online webinar is free.

Register here.