Delayed response to pensioner with leaky roof

Public housing resident Ethel, who was 92 years old and legally blind, was struggling to keep up with maintaining her home.

Her roof had been leaking for some time. TheDepartment of Families, Fairness and Housing had tried to repair the roof more than once, but Ethel would still find her floors wet after a sudden downpour.

Ethel’s son reached out to the Ombudsman for assistance, explaining that the issue had remained unresolved for six months.

Following our involvement, Ethel received an apology from the Department. The Department also planned additional works on Ethel’s home including replacing downpipes and spouting in the affected area, completing the ceiling repairs, and repainting Ethel’s dining area.

Please note: Outcomes may vary depending on individual circumstances