Difficulties getting refund from VicRoads
Abdullah paid the full fee to register his car. He was entitled to a concessional rate and asked VicRoads to refund him the $147 difference. VicRoads said he was not owed a refund. We contacted VicRoads and they refunded Abdullah.
What was the case?
Abdullah paid the full rate to register his car when he was actually entitled to a concessional rate.
He asked VicRoads to refund the $147 difference. They told him their records showed his payment was at the concessional rate. So, they said he was not owed a refund.
Abudllah contacted us for help. He gave us a copy of a bank receipt for the payment. The receipt showed he had paid the full fee. We contacted VicRoads, asking them to correct their error.
Abdullah received a $147 refund from VicRoads.