Like all members at his council run golf course, Henry was barred from playing during the COVID lockdown.

Understanding the implications this had for its members, the council waived the golf club membership fees for the period of one month.

Henry requested that this arrangement be extended to three months, in light of the rolling golf course closures during the lockdown period.

Although resigned to the fact there was little likelihood of a further reimbursement, Henry was never the less frustrated by how unresponsive the council was to his request.

The council promised to call Henry to address his concerns but no calls were forthcoming.

Frustrated, Henry contacted the Ombudsman for assistance.

Soon after, the council made contact with Henry, outlining its position on the fees and apologised to Henry for its unresponsiveness. Henry understood the council’s position and was thankful for the communication.