In hot water: Ombudsman turns the tap on for desperate housing residents

Freezing in the Winter weather, Housing Resident Omar was frustrated with the outage to his hot water system.

He contacted the Department of Families, Fairness and Housing about the issue and was informed by the attending tradesperson two days later that the hot water system would need to be replaced.

Shivering in cold showers for the next five days, Omar eventually reached out to our office to assist with his enquiries. We reached out to the Department of Families, Fairness and Housing and the very next day a new hot water system was installed.

DFFH were able to confirm the hot water system had been ordered, received by contractor and due to be installed the next day.